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ENVOY AIR INC Agent - Station Agent (Airport Customer Service and Ramp) in DES MOINES, Iowa

Job TitleAgent - Station Agent (Airport Customer Service and Ramp)LocationDSM - Des Moines, IA US (Primary)Position TypeExternal Full-time OR part-time based on operational needCareer LevelEntry LevelCategoryAirport Agents / ClerksJob DescriptionEnvoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?Our Airport/Station Agents perform a variety of tasks to keep our ground operations running safely, efficiently and on-time. Interested in working in a fast-paced, team-oriented environment? Envoy offers competitive benefits and awesome flight privileges!ResponsibilitiesLoad and unload baggage, cargo, freight, and company materials on and off aircraftTransport items between terminals, aircraft and the bag room using belt-loaders, tugs, carts and other vehicles/equipmentMarshal aircraft which requires working closely with teammates to ensure there is a safe path for the aircraft, jetbridge, vehicles, and equipmentClean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatoryDe-ice aircraft which requires using equipment to apply chemicals/compounds, if applicableAnswer inquiries regarding general travel informationPromote and sell air travel with American Airlines, American Eagle, and/or other contracted carriersPrepare itineraries, compute fares, issue refunds, prepare/issue tickets, check baggage and collect excess baggage chargesPerform duties in the departure lounges or at boarding gates when enplaning and deplaning passengersEscort passengers from the terminal to and from aircraft ensuring a safe path at all timesComplete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgradesDetermine flight close-out times and prepare, complete and check various flight forms for accuracyFor a more visual insight of what the Station Agent position entails, check out our "Behind the Scenes at Envoy" clip:Job RequirementsIn this role, Agents must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, be self-motivated, and safety conscious.Position RequirementsMinimum Age: 18High school diploma or GED equivalentMust possess a valid state driver's license; some license restrictions may prohibit a candidate from being eligible for this positionMust be able to carry, bend, lift and turn with bags weighing up to 75 lbs.Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basisRequires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessityMust be able to perform all duties in various weather conditions and time constraintsAbility to read, write, fluently speak and understand the English languagePossess the legal right to work in the United StatesPosition PreferencesA minimum of one year of customer service experienceSome locatio