PRINCIPAL FINANCIAL GROUP Assistant Manager - Client Services in DES MOINES, Iowa
Assistant Manager - Client Services - #221561Job Area:All OtherBusiness Area:PensionLocation:IA - Des MoinesCareer Category:Experienced ProfessionalFull/Part Time:Full-TimeRegular/Temporary:RegularDate Posted:03/12/2018Be a part of something bigger.Do you want a career where you can make a real difference? At Principal, you can.We work with a greater purpose in mind-to give people the financial tools and confidence to live their best lives. And we take that to heart not only for our clients but also extend that to our employees.By choosing to work at Principal, you'll be a part of making a difference in the lives of customers and in communities. And you can make a difference in your own life by joining a company that cares about its employees as much as it cares about its customers. From career development to comprehensive benefits to our vibrant, diverse work environment, you'll find plenty of opportunities to enrich your personal and professional life.Responsibilities:The Assistant Manager for Client Services will lead a Client Transition team with a focus on ensuring high quality, efficiency, and meeting customer expectations.Additional responsibilities may include:Lead a team in a manner that ensures high quality services and meets business goals. Direct and allocate resources to support workflow and processes and balance work assignments for team members.Hire, lead, coach and motivate team to further their development and utilize their capabilities. This includes hiring, training, performance management, and salary administration. Provide ongoing feedback for improvement; promote business literacy and competency development.Identify and analyze escalated problems and provide guidance to team members for resolution. Negotiate solutions and act as a liaison with internal and external customers when necessary.Establish and maintain effective working relationships with staff throughout business unit and the company in order to identify and understand customer and company needs and objectives.Lead organizational initiatives as assigned with focus of improving workflows and support One Principal efforts.Qualifications:Skills required:Bachelor's degree or equivalent, plus 4+ year's related experience.Pension experience is preferredInformation leadership is required with formal leadership experience is preferred.Qualified candidates will have the following:Requires excellent analytical, problem solving, and verbal and written communication skills.Must also possess strong interpersonal, organizational/leadership, and negotiation skills.Excellent understanding of Pension business and customer service requirements.Occasional overnight travel may be required.Visa Sponsorship:This position is not eligible for sponsorship for work authorization by Principal. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.Location:This position will be located in Des Moines, IA.Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.The Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.