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Job Description:

The Behavioral Health Navigator helps patients to live the healthiest lives possible, by being the first point of contact for individuals seeking help from Intermountain Healthcare’s Behavioral Health Services.

This position is responsible to help callers feel valued and assist callers in such a way to get care at the right time, in the right place with the best care option for their needs. This role will include scheduling new patient appointments at one of the several Intermountain Behavioral Health clinics. The Behavioral Health Navigator will also be instrumental in educating patients on how to access available mental health resources and services within their community.

This position typically works remotely and requires a private home working environment. Strong preference is for individuals to live within the Intermountain Healthcare service area.

Posting Specifics

• Pay Range: $19.91- $30.29, Non-Exempt

• Benefits Eligible: No

• FTE: PRN

• Shift: Monday-Friday 8am-8pm as needed.

Job Description

• Answer inbound calls in a professional, caring, non-judgmental and compassionate manner.

• Triage callers to establish appropriate level of care.

• Assist callers in connecting with referred resources.

• On occasion, deescalating crisis situations in order to help the caller get the appropriate level of care needed.

• Schedule new patient appointments at various Intermountain locations.

• Follow established triage protocols and document patient interactions.

• Establishes and maintains an accurate resource list of treatment facilities and community resources, updating the list as needed.

Minimum Qualifications

• Excellent interpersonal and communication skills.

• Experience adapting quickly when the need arises.

• Knowledge of available behavioral health community resources.

Preferred Qualifications

• Bilingual Spanish speaking

• Three years of experience working with Behavioral Health Patients in a behavioral health care setting

• Post high school education in a related field of study.

• Experience with scheduling practices in iCentra - RevCycle.

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Physical Requirements:

Hearing/Listening, Speaking, Sitting, Seeing, Manual Dexterity, Standing, Walking.

Anticipated job posting close date:

10/20/2024

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.91 - $30.29

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.