Job Information
TEKsystems Bilingual Call Center Representative in Des Moines, Iowa
Description:
This group takes anywhere from 25-30 inbound calls a day and also has 5-15 outbound calls.
Follow all predefined procedures and adhere to all the laws applicable in the location.
Responsible for:
Effectively executing calls of the client’s customers
Assist callers with information with their life insurance such as changing beneficiaries, filing a death claim, cost of their policy, etc.
Resolving queries as per deliverables outlined
Maintaining voice quality as per standard agreed
Handling repetitive calls and striving for target maximization.
Responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management and process reengineering in order to meet the client goals.
Also provide support to supervisor in engagement activities like training, logistics etc.
§ Medical,
dental & vision
§ Critical
Illness, Accident, and Hospital
§ 401(k)
Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short
and long-term disability
§ Health
Spending Account (HSA)
§ Transportation
benefits
§ Employee
Assistance Program
§ Time
Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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