U.S. Bank Business Operations Analyst 4 Commercial Online Electronic Payment Support - Telecommute in Des Moines, Iowa
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job DescriptionSUMMARY The Commercial Online Electronic Payment Support Business Analyst 4 works independently and within a team to support the multiple applications (applications listed below) in a production environment.
RESPONSIBILITIES Under minimal direction and guidance in a fast-paced, deadline driven environment, this position completes daily, weekly, and monthly tasks; completes service tickets; handles analysis and issue resolution, involving very complex processes; ensures production readiness and documentation; provides production support training and subject matter expertise and delivers excellent customer service. This position requires the ability to participate in a rotationally based call phone center and after-hours on-call support.
Applications Supported by this team: - E-Payment Service - eBill Service - Disbursements via Zelle - Payee Choice - Supplier Prefer Pay - AP Optimizer - Other applications as assigned to the team Specific key job tasks for this position: - Monitor and support service tickets within a production environment - Perform research and analyze complex processes in order to provide appropriate solutions - Facilitate issue resolution by collaborating with multiple departments, teams and customers - Communicate and log daily processing statuses, escalations and issue handling - Serve as a department point of contact for internal and external inquiries - Create and maintain documentation for applications supported - Provide production support training and subject matter expertise - Provide expert customer service, to include phone and email support - Perform other department business analyst/project activities, as assigned - Perform after-hours on-call support and application validations, as needed
REQUIRED - Bachelor's degree, or equivalent work experience - 4 or more years of related experience
PREFERRED - Five or more years of experience in operations/technology project management activities - Strong leadership skills - Strong critical thinking and analytical skills - Ability to follow written procedures - Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision - Excellent verbal and written presentation and communication skills, to include phone calls and talking to customers - Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring with business line leaders - Ability to work as a team - Ability to read and understand and apply technical manuals and procedures - Thorough knowledge of the team supported applications - Advanced understanding of project management and testing methodology and procedures - Excellent computer skills, especially Microsoft Office applications (MS Office, MS Excel, MS Teams) - Working knowledge of the SQL programming language (specifically SELECT)
Benefits: Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $71,740.00 - $84,400.00 - $92,840.00
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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