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What You'll Do

The Claim Consultant 2 will be responsible for technical review and development of Individual Disability (IDI) claims staff resulting in acceptable results while providing high quality service to the customer and field. Direct technical development, training, counseling, and motivation of claims analysts, along with informal leadership responsibilities. Responsible for audit, compliance of processes, and technical growth of staff.

• Responsible for day-to-day technical leadership responsibility of the claim analysts. This includes overall technical analysis and development of proactive claim strategies, working with reinsurers, and providing technical development of staff by consulting with analysts on claims decisions. Works closely with senior level technical staff to provide overall technical development and training of staff.

• Responsible for consulting and planning strategies for higher liability claims. Effectively work with both inside and outside counsel. Serve as the senior consultant to the Claims staff, Underwriting, Law and other departments. Responsible for addressing questions from field staff, insureds, and other representatives. Uses highly technical knowledge and in-depth policy understanding for claim analysis and judgment on claim decisions. Provides feedback to management regarding patterns and trends, so they can be addressed.

• Review cases and formally audit files to ensure compliance to fair claims practices standards and internal validation model. Establish the administration criteria and procedures for the claims process.

• Consult with compliance to assist in answering commissioner complaints, audits, and work to independently resolve other claim complaints.

• Conduct effective individual and group training as needed to all levels of claim department staff.

• Perform other job-related duties and special projects as the need arises.

Who You Are

• 8+ years of claim or customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

• In-depth knowledge of Individual Disability (IDI) claims practices, compliance customer service techniques, distribution systems, underwriting, issue, adjustment/change, service, and all EDP support systems.

• Demonstrated strong technical claim coaching skills, effective issue identification and resolution, decision maker, and effective team builder.

• Ability to maintain a high degree of accuracy and pay strict attention to detail.

• Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues.

• Advanced proficiency and business unit products, processes and systems.

• Coaching and mentoring skills and being able to influence and motivate others.

• Strong analytical, organizational, problem solving and decision-making skills.

• Ability to handle multiple tasks in a fast-paced environment with attention to detail.

• Good math skills.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$63750 - $121200 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Additional Information

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the outstanding experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being! Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits!

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

6/24/2024

Most Recently Posted Date

6/24/2024

LinkedIn Remote Hashtag

#LI-Remote