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CommonSpirit Health COMMUNICATIONS OPERATOR in DES MOINES, Iowa

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Responsibilities

GENERAL SUMMARY:

Able toprocess the computer Room Service meal requests and coordinates the Diet Office computer programs for the diet order change reports, nourishment lists and other forms needed for the room service-patient tray service assembly area. Performs assigned room service operator tasks and associated related duties.

ESSENTIAL FUNCTIONS:

  • Able to perform the necessary Communications Operator for patient tray service under the guidance of the Communications Operator-Lead employee, dietitians, diet techs and management team.

  • Able to research a diet order history in the electronic health record and process the diet order accurately.

  • Processes computer programs for the Room Service patient tray service, nourishments, Tube Feedings and baby formulas. Prints labels for nourishments, tube feedings and baby formulas.

  • Able to research a diet order history in the electronic medical record and process the diet order.

  • Assists patients with menu selections using the room service computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times.

  • Applies room service training skills to monitor menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances, under the guidance of the Room Service Call Center-Lead employee, dietitians, nutrition assistants and management team.

  • Utilizes pre-written verbal scripts for appropriate patient interactions at all times.

  • Communicates with courtesy with the nursing staff, patients, families and other departments.

  • Enters menu selection data into the room service computer system for food count and tray tickets function.

  • Communicates by telephone with patients of all age levels for meal selections.

  • Using the room service computer software system, checks menus for fluid intake and allowable foods.

  • Reviews tray ticket records to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate.

  • Accepts phone messages, responds with courtesy, records data received and directs information to the appropriate person or area.

  • Keeps work area organized and working surfaces clean.

  • Provides assistance with nourishment, tray assembly and baby formula delivery as needed.

  • Responds and cooperates with the changes in workload.

  • Assists in any simple aspect of patient meal room service as needed.

Qualifications

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • High school diploma or GED required.

  • Computer training, including the use of a computer mouse, telephone etiquette is desirable.

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Equal Opportunity

CommonSpirit Healthâ„¢ is an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances .

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health participates in E-verify.

Requisition ID 2020-130570

Employment Type Per Diem

Department Food Service

Hours Per Pay Period 0

Facility MercyOne Des Moines Medical Center

Shift Varied

Standard Hours varied

Work Schedule 8 Hour

Location IA-DES MOINES

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