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Alight Solutions LLC Consumer Experience Delivery Group Manager (Work From Home) in DES MOINES, Iowa

Alight unlocks enterprise growth for the world's most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com.The Delivery Group Manager is accountable for the overall quality and on-time delivery of implementation and ongoing processes for our Consumer Experience web and/or print platform. The Delivery Group Manager leads the internal team, consults on web and data capabilities, attends sales hand-off meetings, identifies out of scope work, and creates accurate cost builds for change orders. The role will be a people manager and drive colleague growth and engagement. The Delivery Group Manager will ensure adherence, creation, and updates to standard operating procedures. The role will also be responsible for driving the One Alight Vision forward in Consumer Experience.This is a virtual / remote / work-from-home opportunity available anywhere in the US. Preference will be given to those in Illinois or Wisconsin as there will be occasional travel to our Lincolnshire, IL office location.Job Responsibilities:People management, career development, and colleague engagementResource and capacity managementConsult on product offerings and capabilitiesIdentify out of scope work and create cost builds for change ordersCreate and monitor project schedulesOversee risk tracking and action stepsProvide day to day guidance to the delivery team and project managersOversee multiple implementation and ongoing projects at one timeDrive efficiency through standard operating procedures - creation, refinements, and adherenceDrive efficiency through automation and challenging the status quoCreate high level project plans and manage the implementation and/or ongoing system updatesReview client issues and provide direction on RCA and next stepsEscalates urgent issues or development needs to client, base, and/or support teamsAttend and present at client meetings as requiredManage the integration of internal partners (HRO, HR/Payroll, UPoint Support, etc.)Lead technical analysis and options for complex requests and issuesCreate and manage internal and external work stream integrationOversee the deployment of new system updates into the production environmentOversee production environment (defects and trends) and execute resolution.Ability to perform strong debugging and problem solvingOverall quality, on-time delivery, and accuracy of web and related servicesOne Alight Vision - create, refine, and influence data and web integrationNight and weekend work may be requiredAbility to travel (up to 10%)Required Qualifications:Working knowledge of the Systems Development Life CycleAbility to provide leadership and coaching to all colleaguesExcellent written and verbal communication skills and the ability to communicate with both technical and non-technical colleagues; ability to listen, clarify and respond well to questionsAbility to take initiative to take on challenges while maintaining a high level of qualityAbility to operate and make timely decisions in an ambiguous, fast-paced atmospherePreferred Qualifications:10+ years managing system implementationsManaging and working with Off-Shore resourcesWorking knowledge of employee benefits including compensation, equity, health and welfare, 401k, and pensionWorking knowledge of JIRA or equivalent task management toolEducation:Bachelor's degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent years of industry experience.By applying for a position with Alight, you understand

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