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Cornerstone onDemand Customer Engagement Manager - Remote (United States) in Des Moines, Iowa

The Customer Engagement Manager is responsible for ensuring the success of our customers in designing, planning, implementing and deploying their Cornerstone solution. You will be a key team member by providing continuous engagement to optimize our customer and partner experience by strategically managing all services activities, both pre-sales and as oversight for the duration of the implementation. In this role, you will also serve as a deployment expert working closely with internal and external Cornerstone stakeholders.

This position requires a talented individual that excels in customer engagement, sales and business acumen, and project management with an exceptional technical aptitude. To be a good fit for this position you will have at least 5 years of customer-facing, strong consultative system integration and technology experience.

In this role you will…

  • Develop a deep understanding of the Cornerstone applications and our competitive market to effectively position the value of Cornerstone solutions

  • Be the trusted advisor to Cornerstone Sales and Solution Consulting, to determine services strategies for optimal delivery of Customer investment

  • Develop adept knowledge of our Services Partner ecosystem to identify and recommend the perfect fit for each customer to deliver a successful implementation based on business drivers

  • Be able to support prospect/client questions throughout the sales cycle as it pertains to implementation processes, technology, security and architecture requirements, and integrations capabilities

  • Support the license sales cycle; present value based selling approach of Cornerstone’s Client Success strategies and methodologies

  • Understand client’s business objectives and talent strategies and successfully position Cornerstone’s talent services to align and support business plans

  • Validate and document scope of work to ensure hypothesis of business outcomes are being achieved for our customers

  • Manage services statement of work and contracting process while maintaining accurate and timely forecasting

  • Introduce and enable our customers to the Cornerstone Experience Ecosystem

  • Establish an ongoing meeting cadence for the duration of the implementation, with customers and partner consultants to validate progress against business outcomes.

  • Work with client and partner project teams to ensure all stakeholder are working from clear established action plans and delivering projects within establish scope and expectations

  • Act as a trusted advisor for customer and partner contacts when project challenges arise, remove roadblocks and coach the teams on action steps needed to get the project back on track

  • Act as a trusted advisor for internal teams that support customer and partner implementation projects (product and technical support, technical consultants, etc.)

  • Manage and measure project and customer health throughout the implementation journey focused on driving customer satisfaction

  • Document completed implementation business outcomes while assisting customers in developing a success strategy for post launch

  • Mentor and support fellow Cornerstars in one-to-one engagements and within cross-functional initiatives

  • Drive continuous feedback loop with customers, partners and internal stakeholders

You’ve Got What It Takes If You Have…

  • Bachelor’s degree or related experience and/or training

  • Demonstrated self-accountability, while working independently

  • 5+ years of experience in consulting in an enterprise-class customer SaaS environment

  • 5+ years experience in governance, project and/or program management

  • Ability to work in a diverse, fast paced environment while collaborating across functional and geographical teams

  • Prior experience managing third parties during customer engagements

  • Demonstrated ability to build and maintain service-oriented relationships remotely and across customers, partners and internal stakeholders

  • Ability to multi-task and manage multiple projects, tasks and customer priorities simultaneously

  • Working knowledge of Talent Management and Talent Experience industry best practices

  • Ability to present complex technology concepts and resolutions to Executives in a digestible way

  • Travel is up to 30% for this role

Extra dose of awesome if you have…

  • Six Sigma, PMP and/or PMI Certified

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at