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Pearson Design Operations Manager in Des Moines, Iowa

Design Operations Manager - ( 2106388 )


Design Operations Strategist

As the Design Operations Strategist, you will provide agility to the User Experience and DC&E organizations through centralized tools, systems and services that enhance speed and quality of execution. This role will work closely with Director, Operations Strategy, User Experience and DC&E Leadership Teams to evolve our operating model and raise the bar for our practice. You will be responsible for driving cross-org design operations, design team culture, and evolving processes, systems, and programs that enable the org to scale with strength in a creative, focused environment. Collectively, Design Ops is responsible for partnering across our organization to transform and optimize the impact, productivity, scalability and culture of Design and eCommerce at Pearson. You will work with the Product Design leads and business stakeholders in Global Product, Direct to Consumer, Technology, HR, and finance to execute your daily activities.

Duties and Responsibilities:

  • Provide program management leadership and operational support throughout our design organization and across partner teams by increasing communication and connection points, streamlining the design process, and driving design excellence.

  • Responsible for driving the design team culture, evolving processes and systems and programs that enable the team to scale with strength and build exemplary brand and product experiences in a creative, focused environment

  • Define and drive strategy for budget programming, headcount forecasting, and expansion of Design presence.

  • Drive governance processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, and metrics/budget tracking.

  • Play an integral role in cross-functional strategic planning efforts to understand and bridge business priorities with Design output.

  • Measure, improve, and maintain Design impact metrics, ensuring they align with company objectives and effectively communicate the value of Design on the business.

  • Manage resources and vendor program, ensuring allocation for optimal impact and advocating for additional resources that align with the growth of the rest of the company.

  • Advise on organization-wide strategy and planning

  • Lead strategic initiatives in partnership with cross functional working groups

  • Act as liaison and evangelize design with partner groups – HR, Recruiting, Finance

  • Create process for identifying, prioritizing and staffing work towards efficiency

  • Work closely with the Leadership Team to drive, develop and execute on the vision, mandate, and operating model of Design & DC&E groups, drive, develop, and execute the strategic direction of the orgs, develop and establish effective working relationships with internal and external stakeholders, provide oversight, mentoring, coaching and people management, communication, hiring and recruitment, staff onboarding, employee engagement, performance management, talent management, and succession planning

Core Responsibilities:

  • Track and visualize resource allocation across multiple products and projects

  • Develop, manage and clearly communicate key quantitative metrics to design leadership regarding project status and the health of Design Operations

  • Collaborate with design leadership, planning and leading departmental meetings and activities

  • Organize and maintain departmental resources

  • Manage user access to design tools and software, making sure designers have what they need to do their job

  • Facilitate the onboarding process for new designers joining the team

  • Assist with the vendor relationships, SOW processing and PO payments

  • Continuously seek ways to improve the processes, practice, and culture of the design team

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.



  • Strong analytical and problem-solving skills with a process-oriented mindset

  • Ability to work cross-functionally and collaboratively

  • Excellent written and verbal communication skills

  • Experience working with cross-functional teams

  • Able to facilitate the right balance between not enough process (chaos) and too much (bureaucracy)

The anticipated starting salary range for Colorado-based individuals expressing interest in this position is 110K-130K. This position is eligible to participate in an annual incentive program.

Benefits available to eligible employees can be seen at:


Primary Location : US-RE-Remote

Work Locations :



Job : Project/Programme Management

Organization : Global Product

Employee Status : Regular Employee

Job Type : Standard

Job Level : Manager

Shift : Day Job

Job Posting : Apr 30, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2106388