Job Information
Primary Health Care Epic Trainer- Patient Access in Des Moines, Iowa
Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!
Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.
Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.
As a EPIC Trainer- Patient Access, you will be responsible for developing training curricula and plans to ensure staff receive the initial and ongoing training needed to use Epic effectively, perform patient access workflows, and maintain competency on Epic functionality. This role will serve as the main point of contact for end users' Epic patient access training. It will require a coordinated and collaborative approach with multiple departments, including Patient Services, Revenue Cycle, Dental, and Primary Care. This position will supply backup support to the EHR Support Analyst team in end-user technical support as needed. Demonstrates PHC’s iCare Values in daily work.
What's Great About this Position?
Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.
Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.
What You Will Do
Develop Epic Patient Access structured onboarding orientation and training for new hires.
Assess the Patient Access training needs by position and develop appropriate solutions.
Audit Epic skills/knowledge by performing periodic evaluations and competency checks.
Supply Epic Patient Access training to staff in a classroom setting and in an elbow support role in the clinics.
Develop role-based traini ng content using various software programs, tools, and applications. Design, develop, and maintain instructional materials.
Identify patient access training needs and staff knowledge gaps in Epic functionality
Organize and manage patient access superuser training
Apply adult learning principles to deliver various Epic training programs that achieve all aspects of the learning process.
Discern technical abilities and learning styles of class participants and adjust training delivery to accommodate all learners.
Conduct post-class follow-up with students and/or leadership to assess the effectiveness of Epic training, making necessary changes when identified.
Collaborate with clinic leaders on standardized Epic workflow creation and training.
Serve as a resource for the ongoing development and training of staff.
Qualifications You Need to Bring
Required:
Bachelor’s Degree with an area of concertation in Secondary Education, Health Information Technology, Adult Education, Instructional Design, or training related field or equivalent combination of education and experience. Relevant experience includes work in a healthcare and/or dental setting and/or experience developing and facilitating training for adult learners.
Familiarity with medical terminology.
Demonstrated use of desktop technology including Patient Access and ancillary software.
Proficiency with Microsoft applications, including Word and Excel.
Ability to develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with individuals having different learning styles.
Ability to communicate effectively in person, by phone and in writing.
Ability to develop and present training to a varied adult learning styles.
Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance.
Ability to establish and maintain effective working relationships with clinicians, clinical support staff, social services staff, management and peers.
Ability to maintain effective and organized systems to ensure timely data reporting.
Strong verbal and written communication skills.
Adaptability to maintain a high standard of courtesy, customer service and cooperation in dealing with coworkers, patients, clients, and community partners.
Adaptability to accepting responsibility for the direction, control, or planning of an activity.
Adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Capacity to maintain accurate records and exercise discretion in handling confidential information.
Possesses, acquires and maintains the technical/professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
Organizes work, sets priorities, and determines resource requirements; determines the necessary sequence of activities needed to achieve goals.
Adheres to the values of integrity, compassion, access, respect, and excellence in carrying out work duties.
P referred:
Experience as an EMR Trainer, Skills-Based Trainer, EMR Analyst, or similar role
Epic Certification
We Take Care of Our People
Your experience and skills determine your base pay. The hiring range for this position is typically $18.65 - $23.32 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $27.98 per hour. PHC also offers a comprehensive benefits package, including:
Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
License/certification fee reimbursement
Paid time off for continuing education & continuing education reimbursement
Tuition reimbursement program
401k with company match
Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
Dental insurance
Vision insurance
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounts on pet insurance
Visit https://phciowa.org/careers for a summary of PHC’s benefits.
Join the PHC Community
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