Work in Iowa Jobs

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually, as well other great perks. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

Basic Function:

Be Stryker’s face of service to specified health system or territory.  Increase customer uptime through proactive product and process support and partner with customers to drive a seamless delivery experience. Drive efficiencies across the business to better the Instruments Field Service Business and Service Delivery.

Individual Responsibilities: * *

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation.

• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance. 

Functional Responsibilities :

• Provide effective, proficient, and timely post-sales service, troubleshooting and repairs, product field actions, preventative maintenance, quality control inspections to all customers in direct support of the sales team to ensure optimal customer satisfaction and best-in-class service. 

• Provide technical and engineering expertise in fault detection and isolation, root cause analysis and complex repair plan development at accounts leveraging customer information and internal technical resources where applicable. 

• Provide post-sale in-servicing and product-use support on equipment operation and maintenance. 

• Follow all administrative duties, complete all necessarypaperworkand track product support solutions,e.g.repair orders, service request forms, product inquiries, Field Actions and part order requisitions in a very accurate and timely manner. 

• Assist Field Service Manager with development and deployment of the training documentation,SOPsand work instructions for the Field Service team; evaluate existing technical processes and identify deficiencies. 

• Maintain an accurate inventory of Stryker equipment and parts, verify tool calibration. 

• Provide advanced subject matter expertise and support to Field Sales Representatives, internal and external customers. In addition, highlight complex issues via phone, email and on site, if necessary. 

• Participate in resolution of customer complaints and escalated issues. 

• Work with technical support call center, manufacturing, engineering, project management, inventory, purchasing and management groups when applicable. 

• Be a leader in personal performance for the field service metrics. 

• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up. 

• Other duties as assigned by Manager/Supervisor. 

• Manage schedule and resources as dictated by customer needs. 

• Be a problem-solver and drive process improvements in all aspects.  

• Plan for frequent travel between hospitals in health system and/or territory based on priority of service requests.

Conduct & Compliance :

• Abide by and support the policies set forth in the Stryker Code of Conduct.

• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker.

• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards. 

• Report and violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy.

Supervisory Responsibilities: No

Blood Borne Pathogen Category A Position: Yes

Knowledge & Skill Requirements :

• Willing to work overtime and overnight per the customer’s specified need. 

• Strong interpersonal and communication skills.

• Ability to work independently in a fast-paced environment and often stressful working conditions.

• Highly organized and able to prioritize tasks. 

• Experience using power and hand tools required.

• Special attention to details.

• Ability to present ideas and results in logical manner. 

• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.

• Must be self-motivated,self-reliantand able to work with little supervision. 

• Must have an outstanding driving record. 

• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines. 

• Ability to exert up to 75lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

• Ability to remain standing and/or walking for an extendedperiod of time.

• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.

• Proficient in Microsoft Office Applications.

• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc. 

• Excellent teamwork, coordination and collaboration skills. 

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experience.

• Bio-medical equipment maintenance, repair and installation experience preferred.

• Proficient with Microsoft Office (computer software) and adaptability to learn company software.

• Must be able to explain and generate detailed guidelines and procedures.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

• Valid driver’s license with good driving record.

Education/Special Training Required

• High School Diploma required.

• University or formal technical training preferred.

Travel Percentage: 30-40%

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.