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UnityPoint Health Financial Navigator-Oncology in Des Moines, Iowa

The oncology financial navigator is a core member of the oncology navigator team and assesses financial needs of patients and families and formulates an intervention plan addressing these needs. This plan will enable individuals and their families to access appropriate services within the limits of available resources and achieve improved levels of health and functioning based on diminished financial barriers. This position works collaboratively with the professional care team from multiple disciplines and across the continuum of care to develop and implement an interdisciplinary plan to provide coordinated care to improve outcomes for high risk patients with cancer diagnoses.

The financial navigator assesses patients’ financial and insurance information to assist patients and families in understanding their insurance benefits, what they can expect from their insurance and health providers, and what financial assistance resources may be available based on the patient’s individual situation. Determines Medicaid, Marketplace, other Community Resources or UPH Financial Assistance Program as option of last resort. Facilitates the actual insurance enrollment processes and counsels the patients as a certified application counselor. Collaborates with billing departments to assist in arranging payment plans and other financial assistance options.

Interacts in a professional and compassionate manner to ensure patients and their representative’s needs are met and that they understand the hospital’s financial policy, through various payment and/or insurance options. Creating a position that allows us to assist our patient’s with all of their financial needs by providing a “one stop shop” experience. Increases patient satisfaction by reducing duplication of efforts and not having them referred to another employee(s) to get the same results.

Why UnityPoint Health?

  • Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.

  • Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

  • Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

  • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

  • Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

  • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.

· Serves as point of contact to triage patients with high levels of financial distress.

· Assists patients to access resources to ensure adherence to treatment plan.

· Maintains comprehensive knowledge of community resources and acts as a liaison to appropriately link patients/families to financial services, health insurance, public assistance, and other resources.

· Provides assistance in obtaining government entitlements; i.e. food stamps, Medicaid, SSI, SDI, Social Security, Medicare, FMLA.

· Knowledgeable of local and national financial resources and identifies appropriate patients for hospital and foundation assistance programs.

· Consistently utilizes a holistic approach considering physical, psychosocial, spiritual, educational, safety and related criteria appropriate to the age of the patients served.

· Identifies and delivers culturally competent interventions to patients/families to meet identified needs.

· Serves as a patient/family advocate around concerns such as patient confidentiality, informed consent, patient autonomy, and self -determination.

· Documents assessments, interventions, and referrals in the health record according to documentation standards.

· Develops effective communication system with patients, navigation team, community resources and referring physicians.

· Counsels patients via phone or in person regarding financial barriers.

· Assess patient’s financial/insurance information to determine insurance eligibility.

· Follow up with Department of Human Services and all other Public Agencies regarding application progress.

· Reviews Department of Human Services decisions for enrollment in applicable states.

· Ensure that all follow-up with the Department of Human Services has been completed for and by the patient.

· Assess patient/consumers for other Community Assistance Agencies.

· Ensure that all options have been exhausted, prior to the patient qualifying for Financial Assistance.

· Works closely with the CBO to ensure that there is cohesiveness of processes and no duplication of efforts.

· Educate patients, employees and physicians regarding Medicaid and Marketplace place insurances that may be available.

· Possesses excellent time management skills.

· Completes and submits Medicaid and/or ACA Applications for patients that may potentially qualify in a timely and accurate manner.

· Educates consumers/patients on Quality Health Plans, deductible, out-of-pocket, government subsidies, etc.

· Maintains, extensive and current, knowledge of Marketplace plans with Iowa and if appropriate Illinois, Nebraska, Wisconsin exchanges.

· Completes annual CAC Training for UPH as well as CMS. Displays all Certificates, at all times, when assisting consumers in office or in person.

· Provides fair, impartial, accurate information to assist consumers when submitting the eligibility application for a quality Health plan thru online or via phone.

· Assists patients in completing UPH Financial Assistance Application as needed and forwards all appropriate documents to the CBO.

· Serves as an advocate in the community for cancer health promotion activities.

· Develops relationships with community partners to identify and optimize resources for high risk patients/families.

Education: High School Diploma/GED. Bachelor's degree in related field preferred.

Experience: Two years of customer service or patient service experience. Two or more years of relevant healthcare experience preferred. Experience in medical billing, coding, or insurance preferred.

License(s)/Certification(s): Valid driver’s license when driving any vehicle for work-related reasons. Certified Application Counselor Certification or commitment to obtain within 12 months of hire date and maintain DHS Presumptive Certification and all Online DHS enrollment access and certifications for appropriate states.

Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Strong computer knowledge using word processing, spreadsheet, e-mail, and web browser. Ability to handle multiple interruptions and changing priorities.

Requisition ID: 2022-124229

Street: 1221 Pleasant St

Name: 3020 UnityPoint Health Des Moines

Name: Oncology Administration- Meth

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: M-F Days

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