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Wells Fargo ICS Issues & Commitments- Tech Bus Services Princ Assoc. in Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

Information & Cyber Security (ICS) is a part of Wells Fargo Technology. ICS is responsible for protecting the company from cyber threats, engaging with Wells Fargo businesses, assessing information security risk, providing identity services, performing security engineering, and operating the ICS function.

ICS pioneers solutions to secure customer information and enable our partners. This group's mission is to deliver seamless security for stakeholders by empowering the team to manage risk and provide proactive, innovative, and resilient solutions.

The Position

The Technical Business Services Principal Associate will work with accountable leaders and teams across ICS and Wells Fargo Technology to drive the identification, prioritization, management, and timely closure and sustainment of self-identified issues, audit issues, corrective actions, and other high-priority commitments within ICS. This individual contributor will have significant influence and personal accountability for ensuring line of defense engagements (audits, exams, assessments, etc.) are executed timely and effectively within ICS as well as being responsible for the functions of ICS issue intake and closure.


  • Define plans, develop and implement/consult on major IT strategies, processes, or on-going programs

  • Serve as focal point for ICS as issues and/or findings are identified or submitted; determine appropriate ownership and prioritization.

  • Influence the development of corrective actions to ensure appropriate scope and timelines against other priorities.

  • Work with accountable leaders and teams across ICS, ensuring issues and commitments are executed on and closed timely and effectively, and are properly coordinated and aligned within ICS.

  • Establish, implement and manage consistent structure, processes, metrics & reporting, and management routines within ICS for issues management

  • Recommend compliance and risk management requirements for supported area and works with other stakeholders to implement key risk initiatives

  • Interface with internal audit, independent risk management and regulators; Manage responses to ensure appropriate scope (e.g. assessments, points of view, exams)

Required Qualifications

  • 10+ years of technology experience

  • 5+ years of strategic planning and development experience

  • 5+ years of leadership experience

  • 5+ years of risk management and mitigation experience

Desired Qualifications

  • Experience managing large technology development efforts within a major line of business

  • Ability to influence across all organizational levels, particularly senior management

  • 5+ years of banking industry experience

  • Knowledge and understanding of Shared Risk Platform (SHRP) such as reporting and issue management

  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders

  • Ability to negotiate, influence, and collaborate to build successful relationships

  • Ability to assess issues, make quick decisions, implement solutions, and influence change

  • Quantitative or qualitative data analysis experience

Other Desired Qualifications

  • Ability to influence across all organizational levels, particularly senior management

  • Strong ability to communicate complex technical, information protection issues and value/impact in simple terms to very senior business and technology leaders.

  • A high level of comfort working with ambiguity or uncertainty and converting information into quantifiable concepts

  • Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders

  • Strong ability to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities

Job Expectations

  • Ability to travel up to 5% of the time

Street Address

AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

MN-Shoreview: 1801 Parkview Dr - Shoreview, MN

TX-Irving: 2975 Regent Blvd - Irving, TX

IA-Des Moines: 800 Walnut St - Des Moines, IA

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5565466-6

Updated: 2021-03-06 00:28:11.270 UTC

Location: Des Moines,IA