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THE IOWA HEALTHCARE COLLABORATIVE IHC Support Specialist - Ambulatory Quality Initiatives Team in DES MOINES, Iowa

The Iowa Healthcare Collaborative (IHC) is a leader in sustainable healthcare transformation and is nationally recognized for achieving demonstrable and sustainable health outcomes for millions of patients and families in Iowa and across the country.We work with hospitals, providers, payers, patients, businesses, communities and government as a trusted advisor, honest broker, and sense maker all to achieve sustainable care and outcomes.Our highly skilled staff has the privilege and opportunity to make real, lasting change in healthcare and we pride ourselves on promoting a supportive, friendly and collaborative working environment that fosters creativity, innovation and ongoing success.We believe in the importance of work/life balance, respect, team-building and both personal and professional growth because we understand that we achieve our mission when our people are successful.IHC is made up of a remarkable group of talented and passionate people of all backgrounds working toward a common goal and we are currently looking to add a Support Specialist to our team!In this position as a Support Specialist at IHC, you will be responsible for providing administrative support for the Ambulatory Quality Initiatives team, including performing day-to-day support duties and promoting team initiatives.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESCore Responsibilities include:Performing a full range of administrative support functions such as preparing and compiling documentation (agenda, minutes, reports, handouts, etc.), answering program inquiries via phone or helpdesk, making logistical arrangements for and scheduling of internal team meetings and/or external team or education related meetings to support team. May monitor status of deliverables, data processing and reporting schedulesCollaborating with team members and networks to support the development, implementation and completion of quality improvement initiativesReviewing electronic communication for factual and grammatical errors and verifying brand-alignment effortsAnalyzing electronic communication response data on an ongoing basis and communicating opportunities to team membersActing as a liaison between assigned team and other teams within IHCDevelop and disseminate professional, timely and accurate programmatic information to stakeholders Responding to telephone and written inquiries from stakeholdersProviding support and communications functions for management of social media, podcast channel, and online communication platformsDeveloping and delivering routine team and/or program emails, newsletters, announcements, and updatesAssisting with development, formatting and editing of business specific documents such as manuals, reports, and educational materials according to contract/program requirements and ensuring on-line or hard copy materials are accurate and in a professional format according to contract/program requirementsAssisting Executive and/or Functional Leadership in the preparation of performance reportsPerforming basic reporting database support functions Acting as backup to other Support Specialists, as neededPerforming other duties within IHC, as assignedThis is primarily a remote position with minimal time required in the IHC officeREQUIRED QUALIFICATIONSAssociate degree in business, communications, administration or healthcare related field and/or equivalent training and experienceTwo to four years experience in project or administrative supportExperience with mass communications including newsletters, program materials and social media platformsExperience handling multiple projects simultaneouslyDemonstrated ability to work effectively in a deadline driven environmentAbility to effectively multi-task, take initiative and problem solveFamiliarity with Microsoft Office software, including Word, Excel, Outlook, Access and PowerPoint.Excellent written, oral and presentation skillsStrong knowledge of office procedures with emphasis on organizing workflow, word-pro

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