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TEKsystems Infrastructure Engineer in Des Moines, Iowa

Infrastructure Engineer

onsite-Des Moines, IA

Technical

  • Customer Support

  • PC Technician

  • Hardware Refresh

  • Mobile, VOIP, PC/Laptop

  • Imaging & Deployment

  • Break/Fix

  • PowerShell

  • Windows

  • Linux

Job Description

Our team has partnered with a Fortune 500 Financial Services company to assist in an enterprise-wide infrastructure refresh. Currently, we are hiring Computer Science graduates and Information Technology professionals. This position is the liaison between desktop and administration teams who, efficiently operate at a high-level. The scope of this position is providing IT support for desktop and administrative teams. For serious consideration candidates should apply with resumes including, but not limited to: PC/laptop building, troubleshooting, imaging/deployment, PXE, VDI, network setup, administration, Active Directory, Windows, Linux, PowerShell and more.

Overview

  • Training turnaround is 4 months.

  • In-house training on Proprietary systems and business knowledge will be provided.

  • Soft skills are important here. Call Center or Customer Service experience is nice to have.

Day to Day

  • Ticket volume will depend on the day, but these are escalated tickets ranging from 15-30 per day.

  • You will handle technical support issues from business partners, along with viewing client data and helping with IT asset management systems.

  • Work on backlog IT tickets and connect with end users to resolve software and hardware problems.

  • The team is in the process of an O365 and Windows migration, so basic automation skill is required.

  • Track equipment and organize hardware inventories.

  • Break/fix hardware and talk with vendors to understand warranties.

  • Look up warranty statuses on hardware and submit security requests for website logins.

  • Work with Business Units to assist advisors with questions and needs.

  • Assist with the roll out of new equipment to include manual and automated imaging and software installation.

  • Assist with hardware, software, application, and data migrations.

  • Answer business partner’s technical calls, emails, IM’s, and more.

  • Technologies: Windows Operating System, Microsoft Office, PFG proprietary software, Mobile Devices, Laptop/Desktop/iPad, Citrix Receiver/XenDesktop/XenApp, Cisco networking LAN/WAN/Wireless

Additional

  • Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills.

  • Must be able to maintain accuracy and confidentiality.

  • Possess strong problem-solving and big picture/conceptual skills.

  • Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.

Work Environment

  • Team of about 60 people.

  • Primarily providing hardware/software support through calls, walkup, email and IM.

  • Support roughly 6,000 people throughout the US.

  • No tiered helpdesk and the team escalate issues between technicians on the team.

  • The dress code is business casual, and the environment is a team-based.

  • Monday-Friday. No Weekends.

  • 1st Shift hours.

  • Training turnaround is 2 months.

Expected Start Date

  • Interviews July 8

  • Start Date July 22

Schedule

  • Monday-Friday.

  • 1st shift hours.

  • Saturday & Sunday Off.

  • Federal Holidays Off.

Compliance Requirements

  • Drug Test Required; Background Check Required.

  • Bachelor’s Degree Required.

  • IT Certifications are nice to have.

    About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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