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Facebook Interviewer Operations Manager in Des Moines, Iowa


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


This role will be responsible for mobilizing our interviewer experience team (project specialist team and cross functional partners) to create and implement strategies to ensure we have sufficient qualified interviewers delivering world class interviewing experiences at scale, when and where we need them.

Required Skills:

  1. Build effective partnerships with the client groups and recruiting leadership to scale interviewer capacity, protocols and our culture of interviewing across Facebook.

  2. Partner with global talent selection, recruiting analytics and recruiting operations teams to identify interviewer supply/capacity versus demand each half and develop a roadmap to increase engagement, increase supply and reduce time to train through process enhancements and/or recruiting products.

  3. Partner with our Candidate Experience leader to identify process improvements to increase interviewer engagement to speed up time to schedule.

  4. Develop and lead project initiatives that streamline and optimize interviewer engagement, maximize their activation, skills and ultimately their confidence in hiring decisions.

  5. Design and deliver metrics and reporting on our interviewer population leveraged by the recruiting functions to effectively run their processes and teams and achieve their hiring goals.

  6. Support the cross-functional Recruiting Team with the objective of efficiently and successfully maintaining our Interview Training and Candidate Review Programs.

  7. Manage a greater than 20 person Recruiting Project Specialist team.

  8. Hire, onboard, train and develop Recruiting Project Specialist as needed.

  9. Plan and recommend resource alignment and workload across the Interviewer Experience team.

  10. Act as an internal and external facing representative of Facebook and our Recruiting team.

Minimum Qualifications:

  1. 8+ years of strategic planning, operations, or management consulting experience.

  2. 4+ years of program development/management experience.

  3. Experience with business process management, workflow, and life cycle management.

  4. Experience working with any technical, HRIS, reporting or applicant tracking system.

  5. Experience working independently and leading multiple projects simultaneously involving various groups/locations/vendors.

  6. Cross-functional communication and interpersonal skills across organizations.

  7. Experience in managing co-located and globally distributed teams.

  8. Experience translating data and analysis into strategic recommendations and follow through with metric-driven execution, leading others to do the same.

  9. Experience building strategies to train populations of interviewers across at technology companies.

  10. Experience in partnering with Recruiting Coordinator organizations to move forward interviewer experience.

Preferred Qualifications:

  1. B.A. or B.S. degree in business, accounting, finance, operations, or equivalent experience

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at