Purfoods IT Support Specialist in Des Moines, Iowa
In this role you will conduct maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk asset tracking DB
Document internal procedures
Assist with onboarding of new users and equipment moves and setup. Ability to carry 40lbs
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images and software, familiar with current imaging standards and encryption techniques.
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required
Prefer a Bachelor’s Degree in Information Systems, Business, Communications or related field. Minimum requirement of high school diploma or equivalent
2+ years of relevant work-related experience
Knowledge of Windows 10, and basic knowledge of windows server environments and server software
Strong oral and written communication skills.
Excellent customer service skills.
Strong ability to work with team members across multiple departments.
Typical office environment, majority of work performed on computer.
Ability to carry and lift up to 40 lbs.
Must be able to bend, kneel and crawl in tight spaces.
Mom’s Meals, a PurFoods Company is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 20 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
External Company Name: Mom's Meals, a PurFoods Company
External Company URL: https://www.momsmeals.com/careers
Street: 7000 Fleur Drive