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Kemin Industries IT Support Specialist in Des Moines, Iowa


Kemin is seeking an IT Support Specialist to support our employee's more complex IT needs. This role willl be responsible for providing support within PowerBI, SharePoint and ERP systems. Additionally, this role provides technical leadership to the IT team and may be called to provide commensurate level project management for assigned projects. To be successful in the role, it will be important to stay up to date with emerging technologies and to recommend business directions based on these technologies.

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us.

We have been dedicated to using applied science to improve the quality of life for over half a century.

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related product s to customers in more than 120 countries.

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States.

As a Kemin team member, you’ll receive…

  • A competitive financial package - in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays.

  • Robust health and wellness support - we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few.

  • Continued learning opportunities - Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career.

  • The chance to give back to our world - Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Program and Habitat for Humanity, in addition to many local initiatives.

  • Opportunities to support our valued educators - Kemin is a proud sponsor of the Iowa Governor's Stem Advisory Council where we fund annual teacher's awards. In addition, we have a robust internship and externship program, and frequently host student tours.


  • Provide support to users on higher level hardware and software questions, issues and opportunities

  • Work with hardware and software vendors

  • Maintain system security within the given region

  • Troubleshoot server and networking issues

  • Contribute insight on how information technology systems work together, providing them to internal customers

  • A ssist IT management in guiding the organization’s use of technology in computers applications, communications, and other related areas as they arise.

  • Identify and make recommendations on the application of new technology.

  • Research, understand, participate and contribute to the goals and mission of the IT Department and the company as a whole .

  • Perform all responsibilities of this position while continually presenting a positive and professional example for the rest of the team and the company.

  • Set priorities for day-to-day support tasks allowing them to meet SLA targets


  • Education and experience requirements:

  • Bachelor's degree in related field, 3+years' experience

  • Associate degree in related field, 5+ years' experience

  • High School diploma, 7+ years' experience

  • Experience working with an ERP system is strongly preferred

  • P roficient with:

  • Windows 7, 8.1, and 10 operating systems

  • Microsoft Applications within the Office 365 suite, specifically PowerBI and SharePoint

  • P roficient with PC hardware

  • P roficient with PC imaging technologies

  • Must be able to work in a highly stressful and multi-tasked environment.

  • Candidate must be a self-starter , customer oriented, team player, have strong communication skills and the ability to work in a fast-paced environment.

  • Work well independently and as part of a team

  • Ability to train users at different skill levels

  • E xperience with networking and connectivity

  • E xperience with active directory administration

  • E xperience with help desk ticketing software

  • E xperience with incident troubleshooting and escalation

  • P ossess effective prioritization and project management skills

    A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.

    Kemin is an equal opportunity employer.

LocationUS-IA-Des Moines

Posted Date1 week ago(7/19/2021 8:37 AM)

Job ID 2021-7187

Positions 1

Category Information Technology

Position Type Regular Full-Time