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Lumen Lead Agile Team Coach - Works from Home in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Lead Agile Team Coach role is taken by a team member whose primary responsibility is assisting the self-organizing, self-managing team to achieve its goals. Team Coaches do this by teaching and coaching team practices, implementing and supporting SAFe principles and practices, identifying, and eliminating impediments, and facilitating flow. A full-time Team Coach’s span of control is 2 Scrum/Kanban Teams.

The Main Responsibilities

  • Coaches and facilitates teams in all aspects of Agile mindset and execution. Scope includes jump-starting new teams and ongoing coaching for project teams and product teams (scrum and or Kanban).

  • Act as primary coaching resource (hands-on coaching) for Scrum Masters and Product Owners.

  • Provide one on one coaching to Product Owners related to product backlog management, release planning, backlog refinement, writing quality user stories, story splitting/breakdown, defining acceptance criteria, sprint planning, and user acceptance testing.

  • Provide one on one coaching to Scrum Masters on how to serve the Scrum team, serve the Product Owner and serve the Organization

  • Provide coaching to teams in implementing Scrum/Kanban, capacity planning, estimation (including but not limited to story pointing), backlog refinement, measuring velocity and other metrics, improving quality and effectiveness, and driving continuous improvement of team performance.

  • Provide ideas to IT leadership based upon experience scaling multi-team products and or projects (scrum of scrums or other scaling approaches).

  • Coordinate and facilitate agile-related community of practice activities to drive shared learnings across the enterprise.

  • Observe teams to assess the agile maturity of enterprise as input into improvement roadmaps.

  • Develop, implement, and monitor agile-related countermeasures to increase enterprise agile maturity and drive agile adoption.

  • Build agile coaching capability throughout the enterprise and mentor agile coaches.

  • Develop agile training materials and training modules for Product Owners, Scrum Masters, Agile Teams, and Leadership.

  • Deliver hands-on training in the classroom and in a virtual setting using collaboration tools (like Mural, Miro, or others) in support of enterprise-wide initiatives for internal agile development paths.

  • Provide guidance to support migration from project-centric organization to product-centric organization.

  • Directly influence leadership (up to executive levels) and their teams throughout to drive adoption of Agile methods.

What We Look For in a Candidate

Typically with 8+ years of experience. 6+ years of experience with Master's Degree.

  • +5 years working in an Agile Software Delivery Environment.

  • +3 years providing coaching to Agile Teams.

  • +1 years acting as a Scrum Master.

  • Experience working with Agile Project Teams, Scrum Teams, Kanban teams, and Product Teams.

  • Experience coaching agile teams that are dispersed globally.

  • Excellent training skills in classroom and in virtual setting using collaboration tools like Mural, Miro or others.

  • Experience with Agile Life Cycle Management Tools (JIRA or AzureDevops).

  • Strong Virtual meeting facilitation, interpersonal communication, training, negotiation, and presentation skills.

  • Experience designing and implementing scrum of scrums for global products with regional delivery.

  • Expert problem-solving ability and experience leading groups through the problem-solving methodology.

  • Prior accountabilities that required influencing leaders outside of administrative authority; Strong leadership skills with emphasis on communications and partner management.

  • Ethical and data-driven decision-making.

  • Prioritization and time management.

What to Expect Next

Requisition #: 246891

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.