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American Express Manager - Information Management - Colleague Experience Group - Virtual in Des Moines, Iowa


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

This role is a replacement role within the CEG Systems team as part of Information Management. Information Management is the team that manages the construct of data that is captured and maintained in all of the CEG applications. This includes data that may be captured in one system, distributed to another system and transformed in another. The manager will be an expert data consultant with emphasis on data distribution, reconciliation and validation, data retention and source system data governance. In addition, the manager will actively participate in the buildout of CEG data in the enterprise data platform.

Key Responsibilities:

  • Utilize SQL expertise to write complex queries against all CEG systems, including Oracle HCM and our enterprise data platform.

  • Perform data reconciliation and validation for requests and projects across CEG systems

  • Provide guidance and consultation to our colleagues, technology partners and vendors on the construct of our CEG data and how it is used

  • Liaison with our technology partners to help define and decipher requests into technical requirements

  • Ensure that the data being distributed across systems is accurate and consistent

  • Broad data knowledge of all CEG systems including but not limited to core colleague, recruitment, learning, payroll, performance and talent data

  • Identify and remediate data quality issues

  • Support intake requests for data support

  • Working knowledge of colleague data privacy, governance and data retention policies, globally


  • Highly proficient in writing SQL and data mining

  • Strong knowledge of CEG data within systems such as Oracle HCM, Taleo, Cornerstone On Demand, Ceridian and ADP

  • Experience with data reconciliation and validation across systems

  • Strong analytical and problem solving skills

  • Strong documentation skills

  • Self-motivated, enthusiastic and the ability to drive issues to resolution

Additional Details:

  • Location: Virtual

  • Workplace Flexibility: Full time

  • American Express offers a fantastic and diverse working environment. High performance is rewarded continually

  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Human Resources

Primary Location: United States

Schedule Full-time

Req ID: 21011982