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Lumen Marketing Communications II - User Researcher/UX Designer - Remote in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen is a global, Fortune 500 technology company focused on the emerging technologies of the 4th Industrial Revolution. We’re looking for an energetic and talented User Researcher/ UX Designer to join our nimble, data-driven, and fully distributed internal creative team. Responsibilities will include creating, conducting, and analyzing both moderated and unmoderated user tests, collecting and analyzing data, and creating wireframes and prototypes for Looking for a collaborative, adaptive, innovative, and solution-oriented team member to enhance our UX team as we work to drive our new e-commerce capabilities, enable and deliver the best possible experience for our customers.

The Main Responsibilities

  • Create and conduct user research to optimize web designs and experiences

  • Leverage personas to target appropriate audiences for testing and create sharable presentations of findings from analysis

  • Design wireframes and prototypes for .com that leverage KPIs, responsive design and company design systems alongside data insights

  • Work cross-functionally to drive elegant UX design & feasible customer solutions from early concept through final implementation.

  • Familiarity with, Adobe Xd, Adobe Experience Manager, Adobe Analytics and/or ContentSquare is a plus

What We Look For in a Candidate

  • 2+ years’ professional work experience in user research and UX design.

  • A genuine interest in conducting moderated and unmoderated user research to provide the team with greater understanding of our customers’ usability needs, journeys, and opportunities.

  • Strong communications skills including with the ability to synthesize complex information and then communicate effectively with product team, creative team members and web operations

  • Ability to manage and balance multiple strategic priorities and projects

  • Strong understanding of user experience design and research techniques, principles and best practices, with ability to provide feedback to peers, copywriters and visual designers

  • Proficiency with user research methodologies, UX design software & project management tools, especially Adobe XD, WorkFront and UserTesting

What to Expect Next

Requisition #: 249779

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.