SMITH & NEPHEW INC Mobile Operations Service Center Special in DES MOINES, Iowa
Job DescriptionCoordinates pickup and delivery activity for local shipments: With District Office and Sales Representative personnel, the MOSC Plans, schedules, and prioritizes local pickups and deliveries with respect to time-sensitivity of each and distances to be traveled. Proactively identify errors and omissions in deliveries/ pickups to eliminate redundancy in required stops.Safety,Records & Maintenance: Follow all Safe Driving Laws, Record daily delivery information on a delivery log including mileage driven, number of stops, time per stop, fuel/maintenance purchases. Oversee maintenance and upkeep on the company van to ensure it is serviced regularly and always available for deliveries. Process Improvements: Ensure compliance to all Process improvements and initiatives performed in 2016 (i.e. Lot Code Control, Instrument Inspection Process, Telematix tools and reports etc.). Ensure all logistics and operational personnel perform all training sessions (Web and corporate training). Product Knowledge: Develop and maintain working knowledge of existing products and new product introductions (instruments and implants) to effectively function in the field regarding proper delivery and pickups.Customer Relations: Communicate effectively and professionally with Office Staff, Sales Representatives and all third party end-users, including but not limited to Hospital Receiving, Central Processing, and Operating Room Staff. Field customer complaints and communicates them as necessary to OSC staff.OSC Knowledge: Cross-train with the local warehouse OSC to learn that job and become proficient enough to cover for the warehouse if OSC is absent. Conduct daily meeting with the OSC specialist to plan next day's schedule and routeSmith & Nephew is an Equal Opportunity/Affirmative Action Employer -EEO/AA/Minorities/Females/Disabled/Veterans and participates in the E-Verify Program.As an equal opportunity/affirmative action employer, Smith & Nephew is committed to a diverse workforce. If you are a qualified individual in the US with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Smith & Nephew's career website as a result of your disability. You can request reasonable accommodations by calling Recruitment Support at 1-901-399-6192.