Salesforce.com, Inc MuleSoft Strategic Advisor, Customer Success Strategy & Architecture in Des Moines, Iowa
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Mulesoft - Customer Success Group
Are you as passionate about solving problems as you are about providing an exceptional experience for every customer? Are you committed to driving outcomes and have a track record of success doing that in big “bet the company” initiatives? Do you derive the most satisfaction from your role when you know that you are able to take ownership to drive success?
MuleSoft's Customer Success Strategy and Architecture team is looking to add a CSSA Strategic Advisor to work exclusively with a strategic account to help us further drive the adoption of MuleSoft’s Anypoint Platform within and across the enterprise.
As a MuleSoft Strategic Advisor, you will work with your account’s technology leadership to understand the business challenges within different business units and identify how the MuleSoft Anypoint Platform can help create solutions that will allow their business to be more agile, flexible and successful in realizing their true vision for MuleSoft within their enterprise in achieving business outcomes. You will help advance integration maturity by providing guidance around common patterns, governance, shared infrastructure, technical leadership and other best practices. You will also work with different stakeholders, helping them establish their Center for Enablement (C4E), including the identification of MuleSoft experts and helping to create knowledge and code repositories and reusable components. You will work with the technology leadership and architecture teams to define how MuleSoft’s platform will integrate across all of the enterprise’s lines of business and products..
The CSSA team is focused on driving business outcomes for our top customers. This specific position will occasionally include limited engagements with other customers as you deliver workshops and evangelism focused on your areas of expertise. In order to be most effective in driving customer outcomes, this role may require significant onsite meetings to build trust and may require traveling several times per month (once travel returns to normal and with flexibility depending on individual and group needs).
What you’ll achieve:
Master the Anypoint family of products and quickly establish your reputation within the organization.
Get certified on MuleSoft Platform Architecture and MuleSoft Integration Architecture.
Review our existing industry go-to-market strategy and product roadmap and identify patterns that have promoted a successful enterprise connectivity model in existing customers
Learn the business challenges and opportunities facing your account
Engage with your customer, understand their current and future projects, and begin to add value
Work with the many customer groups interested in MuleSoft and educate them about the capabilities of the Anypoint Platform and the API-led approach
Review the business and technical objectives of the various groups and recommend where and how the Anypoint platform can be used to further those objectives. As well, you will be a trusted advisor to them by helping them understand where MuleSoft is not a good fit and where other technologies may be better aligned with their objectives.
Work with the customer’s architectural governance team to define recommended best practices about using MuleSoft as part of overall platform strategy.
Contribute to an enablement plan for customer and tailor that plan for each different group to best set them up for success
Establish, evangelize, and potentially guide the C4E team.
6-12 months (and possibly on-going):
Help put several teams on a path to production using MuleSoft within their platform
Establish a working C4E team across the enterprise
Publish Best practices and integration templates across the enterprise using Anypoint Exchange
Educate the customer’s teams about MuleSoft’s API led approach and help them implement that approach into their overall architectures
Document concrete examples of API reuse within and across different groups
Establish working relationships with all project teams and embed in each team’s architectural and design processes
Present on the approach and success stories within customers following our API-led, C4E, and OBD methodologies
Ensure that all partners working for the customer are educated and aligned to the points above
What you’ll need to be successful:
A recognized and certified MuleSoft expert and broad technologist, with a deep understanding of the Anypoint Platform including its capabilities, limitations, design, and roadmap
Ability to be a Trusted Advisor, driving conversations with Enterprise Architects, CTOs/CIOs, and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance
Demonstrated thought leadership through publications, public speaking and others. Excellent written, presentation and overall communication skills
Past experiences leading enterprise wide initiatives, giving you an understanding of the challenges accomplishing widespread organizational change and the hindsight to address them
Ability to advise and mentor diverse teams using influence and adaptive communication strategies
Ability to evaluate architecture and infrastructure to uncover technical needs. Based on these discoveries, make recommendations for improvement with different lines of business while making use of the MuleSoft platform and supporting applications
A broad perspective on API and integration patterns, use cases, technologies, and trends
Comfortable multitasking across parallel work streams, juggling different roles and priorities in each
A strong willingness and comfort in diving into new situations, learning about new technologies quickly, and debating different approaches and points of view
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