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Accenture Patient Customer Service Access Manager in Des Moines, Iowa

Accenture Consulting: Your Unique Place in our Global Collective

Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. We are an innovation led-company that works at the heart of our clients’ organizations so that no matter how complex the business challenge, we face the future with confidence.

If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You’ll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you’ll do so much more than consult.

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn’t happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture Consulting means you will learn, innovate and lead, and together we will improve the way the world works and lives.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients.

Job Description:

Accenture is seeking a Manager to support our Health & Public Services/Provider practice, specifically within our Consumer Experience CX offering, with consulting experience in the disciplines of Patient Access, Consumerism, and / or Customer Relationship Management (CRM) tools and strategies. Areas of focus will include: patient access assessment and design, customer experience strategy and design, CRM capability design and implementation, and the application of digital/technical solutions as part of a solution to address the overall customer experience. The desired candidate will have experience in leading and managing consulting engagements from the initial assessment and diagnosis of the current state capabilities to the design of future state capabilities, to include both operational and technology transformations. The candidate will have experience in using data to quantify the current state impact, and in using date to justify future state transformation through the development of a Return on Investment analysis.. The scope of work will include the end-to-end healthcare consumer journey, and will focus heavily on Access transformation, Contact Center design, and CRM design and implementation.

Key Responsibilities may include:

  • Leading project teams in consulting-led transformation projects across the domains Patient Access, healthcare consumer experience, and CRM strategies in healthcare

  • Experience in managing key client stakeholder relationships and communication at all stages of the project. Facilitating complex meetings, presentations and workshops to build client commitment for the change.

  • Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner.

  • Experience in determining high-level business requirements, creating detailed functional specs and other documentation, such as requirement matrices, work-flow diagrams, and user journeys.

  • Strong interpersonal, team building, organizational, and motivational skills.

  • Experience working through organizational change, with a demonstrated track record of progressive responsibilities, creativity and innovation, including evidence of solution design.

  • Experience in using data and analytical skills to provide clarity to complex issues and synthesize large amounts of information into meaningful insights that drive decision-making

  • An ability to identify the root causes of issues by analyzing patterns and trends.

  • An awareness of key methodologies approaches and market trends in the industry.

  • A desire to deliver to a high standard in a suitable timeframe.

  • Collaborating with other health consumer experience executives to develop points of view and other thought leadership pieces that promote Accenture’s business in health consumer experience.

  • Collaborating with other health consumer experience executives to identify potential areas of business development and develop supporting sales documents.

  • Self-motivating, adaptable, able to prioritize and able to inspire and motivate others.

  • Manages large - medium sized teams and/or work efforts from initial discovery stages to delivery.

  • Location negotiable, ability to travel up to 100% is required.

  • Racking up those air miles will have to wait, as weekly non-essential travel to client sites Monday through Thursday is currently suspended. For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

  • Please note: The safety and well-being for our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.

  • Basic Requirements:

  • Minimum of 5 years consulting experience (either internal consulting or with a consulting firm/company).

  • Minimum of 3 years of experience with patient access and / or healthcare consumer experience initiatives and transformation.

  • Minimum of 3 years of experience with CRM systems and/or implementation of CRM systems preferred.

  • Bachelor's Degree required

Preferred Skills:

  • Cloud First experience

  • Healthcare Access/Contact Center experience

  • Analytical and quantitative skills

  • MBA desirable

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture

Equal Opportunity and Affirmative Action Policy StatementRequesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the esseConsulting expential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting p

rocess are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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