Job Information
Bankers Trust Pool Consumer Services Representative (Teller) in Des Moines, Iowa
Pool Consumer Services Representative (Teller)
Location
Des Moines, IA
of openings
1
Apply Now (https://phh.tbe.taleo.net/phh03/ats/careers/v2/applyRequisition?org=BANKERSTRUST&cws=37&rid=932)
Job Brief
Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.
Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.
ESSENTIAL RESPONSIBILITIES:
Will be involved in ordering, receiving, verifying, and distributing cash
Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks
Scans and processes daily transactions (Branch capture)
Perform as a team member in allocating and coordinating the work flow
Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures
Admits customers to safe deposit boxes (most locations)
Identify relevant referral opportunities and make referrals to promote the bank’s product and services; consistently cross-sells bank products at every opportunity.
Ability to train new employees and answer co-worker questions
Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.
Follows teller over/short policy
Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts
Identifies customers and cashes checks or refers customers to management for authorization to cash checks
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
Provides additional customer services and information including Cashier’s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit
Promote and maintain positive relations with all contacts, customers and potential customers
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Comply with all department, company, and regulatory policies and procedures
Contribute to the fulfillment of department and company objectives and goals
EDUCATION/EXPERIECE:
- High school diploma or equivalent
REQUIRED SKILLS:
Strong communication skills
Strong customer relation skills
Ability to problem solve
Organizational skills
Relevant computer skills
Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
Ability to work in a team environment
Honesty and integrity
Ability to work in a fast paced environment
Ability to work well under pressure
High degree of accuracy
Some clerical, administrative, cash handling, sales or customer service experience -- Preferred
10-key – Preferred
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred
In-depth knowledge of all bank deposit products and policies – Preferred
Basic knowledge of bank loan, trust, and investment center products -- Preferred
This is a part time position averaging 32-36 hours per week. At Bankers Trust, all benefits are available to full-time employees and part-time employees averaging more than 20 hours per week.
WORK SCHEDULE: Hours vary between 7:00 a.m. to 6:15 p.m. Monday – Friday and Every other Saturday from 7:00 a.m. to 12:45 p.m. Travel between branches required, including Ames.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”