Job Information
Hy-Vee Food Stores RedBox Rx Patient Care Advocate in Des Moines, Iowa
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: RedBox Rx Patient Care Advocate
FLSA: Non-Exempt
Department: RedBox Rx
Revision Date: 09/23
General Function
Our mission as a company is to provide convenient, affordable, access to quality healthcare. As a patient care advocate, you will provide prompt and friendly support to patients and providers with inquiries related to visits and treatments. You will listen to and understand patient concerns and strive to provide resolutions. All patient and provider interactions are completed either via email, chat, or telephone. There are no in-person interactions with patients or providers.
Reporting Relations
Accountable and Reports to: President, RedBox Rx; Pharmacy Manager, RedBox Rx; Pharmacists
Positions that Report to you: None
Primary Duties and Responsibilities
Responds to patient communication received via phone or email. Collaborates with team members to promote continuous improvement of patient experiences. Creates and maintains patient accounts. Communicates with patients regarding visits and treatments.
Secondary Duties and Responsibilities
Shares knowledge and experience with other employees. Performs other related job duties and special projects as required. Adheres to standard operating procedures and quality assurance standards. Reports to work when scheduled and works expected number of hours.
Education and Experience
High school diploma or equivalent
Healthcare experience is preferred but not required
Physical Requirements
Visual requirements include ability to see detail at near and far range with or without correction.
Must be able to physically exert up to 25 pounds of force occasionally and a negligible amount of force frequently to move objects.
Must be able to perform the following physical activities: Sitting, standing, reaching, lifting, grasping, talking, hearing, typing and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics
Knowledge of customer service principles and techniques
Good verbal and written communication skills
Good time management skills
Ability to perform multiple tasks at any given time
Ability to listen, understand, and provide resolutions to common patient concerns
Ability to learn and adapt in a growing telehealth setting
Basic knowledge of computer programs such as Word, Excel, and Outlook
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
Ability to be registered as a pharmacy support person with the Iowa Board of Pharmacy
Working Conditions
This position is in an office setting with other team members that involves continuous use of computers and frequent use of phones.
Equipment Used to Perform Job
Operating software, SalesForce, Excel, Word, and Outlook
Confidentiality
Maintains the confidentiality of the customer’s private medical information according to the HIPAA act
Are you ready to smile, apply today.