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Overview

Position Overview:

TheReleaseManagerwill work closely with theApplicationServicesManagers, ApplicationServices,Upgrade Project Managers,Product Engineering,Professional Services,Customer Success,andcustomerstoplan and managedeployment ofnewfeature and maintenancereleases inSaaS-hosted customerenvironments.The ideal candidate will be adetail oriented, creative,and critical thinker who can drive executionandhandle many tasksand customerssimultaneously with efficiency and effectiveness.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your impact :

• Review release notes for new product versions and determine changes necessary for customers.

• OverseeHealthRulesPayer applicationdeploymentstrategies forHealthEdge’sclients,including feature release and Maintenance releasedeployments, and promotion processes.

• Create and maintain a detailed deployment schedule in collaboration with various stakeholders.

• Collaborate with engineers to develop a comprehensive playbook for new product releases.

• Maintain deep understanding of product ecosystem and itsinterdependenciesandleverage various tools available for environment management & stability.

• Develop and maintain the issue and risk register for every client during a feature upgrade.

• Ensure issues reported and resolutions implemented are baked into subsequent deployment playbooks.

• Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment. 

• Lead the effort on cross-functional collaboration withTechOps, Product, Professional Services,and Dedicated Teamswith regard toupgrades.

• Build consensus and leaddecision making through nebulous problems.

• Createsolutions to challenges and make informed recommendationsto ensure uninterrupted business andhigh-qualityservice to customer.

• Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.

• Identify & manage risks and clearly communicate them to project stakeholders while proposing solutions.

• Effectively communicate required delivery dates, deployment pipelines, and releases for project activities.

• Be involved in code deployments, data base synchronization, and DevOps best practices.

What you bring :

• 5-7years of experience in IT Operations,Release Management,Configuration Management, Change Management, orSystem administration in complex environment.

• Experience working with internal/external teams and documenting environment changes for Releases/Deployments.

• Solid understanding of complex change deployment playbooks.

• Solid understanding of software release notes.

• Experience in managing deployments of changes and new product versions in a complex environment. Deployment or Release Management Experience in SaaS environment is preferred.

• Prior software implementation experience including configuring environments for application migration.

• An in depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments

• UnderstandingofSaaS services delivery model.

• Understandingof ITIL practices.

• Excellent written and verbal communication.

• Creative problem-solving skills.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the US

Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Job Locations US-Remote

ID 2024-4416

Category Engineering

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.