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Aston Carter Remote Customer Service Representative in Des Moines, Iowa

Description:

Position Summary:

Take inbound calls in regards to life insurance policies

Provide assistance with customer plans and information

Maintains internal dashboard for tracking of policies received for processing and policies mailed based on approvals received by the client

Monitors printers to ensure supplies (paper, toner, etc.) are maintained at levels required to ensure optimal production output for print jobs.

Monitors emails from client and takes action as required to address ad hoc exception requests for manual processing.

Maintains direct communication with client initiating follow up and escalations as needed to ensure quality and timeliness of service delivery.

Proactively identifies and escalates issues with potential impact to service delivery to reporting manager

Pay:

$16-$18 an hour

Hours:

8:00am-5:00pm

Additional Skills & Qualifications:

High School Diploma

1+ years of call center experience

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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