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Lumen Senior Engineer - US Works from Home in Des Moines, Iowa

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Lumen is seeking a Senior Engineer to join the Network Operations Technology Management Team within our Advanced Services Business Unit. The Senior Engineer supports our Managed Services product across Commercial and Federal Environments.

This is Work From Home from any US based location.

NOTE: This position requires US Citizenship. Must have ability to pass Federal Government Suitability and Security Clearance.

The Main Responsibilities

  • Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations.

  • Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements

  • Evaluate new technical requirements for compatibility with deployed system design

  • Evaluate new products for compatibility and applicability to the Managed Services solutions

  • Maintain current knowledge base regarding complex routing, switching

  • Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services.

  • Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.

  • Troubleshoot and resolve complex issues

  • Provide high-level off-hours support on a rotating basis with other engineers

  • Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.

  • Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.

  • Maintain network monitoring applications, equipment and utilities as needed.

  • Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults, and minimize malfunctions.

  • Create and maintain network documentation and reports as required

  • Act as liaison between Managed Services and other vendors (e.g. Cisco & Solarwinds) on high-level support issues.

  • Provide direct interface with other CenturyLink departments in support of the Managed Services.

What We Look For in a Candidate

Basic Requirements:

  • Bachelor's degree plus minimum 5 years related experience or equivalent combination of education and experience.

  • This position requires US Citizenship. Must have ability to pass Federal Government Suitability and Security Clearance.

  • Microsoft Windows Server or Solarwinds Subject Matter Expert

  • Must be available 24/7 for outages and maintenance window work

  • Direct customer interaction communication skills

  • Proficient PC skills in office applications and network connectivity configuration

  • Strong communication (oral and written), customer service, organizational and multi-tasking skills

  • Proven analytical and problem-solving abilities


  • 3 years current hands on experience with the following:

  • Windows Server management and configuration and/or Solarwinds management and configuration

  • Isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics

  • Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.

  • Solarwinds Certified Professional certification

Requisition #: 249496

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.