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CenterWell is Humana’s care delivery organization and comprised of three care verticals: Senior Primary Care Organization, Home Health, and Pharmacy. The Integrated Health Patient Experience (IHPX) team supports designing a horizontally integrated patient experience between the Plan and Healthcare services businesses, led by patient-back insights. 



The Senior Product Manager will use patient and staff research to develop, deliver, and manage pilot experiences with the goal of integrating and improving the member-patient experience. The Senior Product Manager role requires strong cross functional collaboration, organization and project management skills, and comfort with ambiguity and greenfield product/experience launches

The Senior Product Manager leads pilot and product development of CenterWell Integrated Health patient experience initiatives. This role is responsible for managing tactical Go to Market plans to get a pilot launch. Once solutions are launched, the Senior Product Manager monitors efficacy of and uses customer and business partner feedback to ensure solutions are meeting customer needs across each customer segmentation, adjusting solutions over time to continue to achieve the desired outcomes. The Senior Product Manager advises executives on pilot performance and insights, manages a portfolio of stakeholders for each experience, and uses independent judgment requiring analysis of variable factors to develop recommendations on next steps.

Use your skills to make an impact

Required Qualifications

• Previous experience in healthcare industry, preferably in the payer, managed care, or provider sector

• A minimum of three years product management experience and Agile methodologies

• Excellent in building relationships and communicating with key business partners and stakeholders across organizational levels

• Proactive self-starter who excels in critical thinking and creative problem-solving skills

• Data curious approach to work with the proven ability to synthesize and summarize complex and/or voluminous content into clear, concise and actionable communications.

• Enjoys a highly collaborative, flexible, team oriented working style

• Structured and logical thinking; ability to identify and assess business problems and then develop strategic, analytical, and financial frameworks to conduct analysis

Preferred Qualifications

• Bachelor’s degree or equivalent and 5+ years of technical experience

• SAFe Certification or Agile Certification

Additional Information

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format: MODERN HIRE

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at Home Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$102,200 - $140,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.