Job Information
Drake University Student Support Coordinator - 998228 in Des Moines, Iowa
Title: Student Support Coordinator - 998228
Position Number: 998228
Unit/Department: Academic Services/Student Success
FTE: Part-Time (.80 FTE); 10-Month Appointment
Department Summary:
Access and Success provides the tools and support Drake students need to be the best they can be academically. This includes academic coaching, disability services, tutoring, and other forms of support. The Student Support Coordinator is an integral part of this student-focused team.
Learn more about Access & Success at: https://www.drake.edu/access-success/ .
Job Summary:
The Student Support Coordinator will be part of the Access & Success team, which is located in Cowles Library, a hub for academic resources. Their priority will be to collaboratively support students at a holistic level, they will be an integral part of the accommodations process for students with disabilities, and they will support students with their transition to college.
This is a part-time (.80 FTE) 10-month position that will typically work 9 am - 3 pm, August through May (with June and July off).
Minimum Qualifications:
• Bachelor’s Degree
• A passion for helping people
• Strong communication and presentation skills
• Familiarity with Microsoft Office applications
Preferred Qualifications:
• Experience in tutoring, student support, disability accommodations
Job Duties:
30% - Triage alerts from faculty and staff to support students of concern, including case assignment, providing referrals, and report management. - (Essential)
20% - Provide direct support to students with disabilities, including managing initial communications, reviewing requests for accommodations, monitoring the team’s email account, and coordinating specialized accommodations, including managing interpreting services and equipment needs. - (Essential)
15% - Coordinate the recruitment and scheduling of student tutors in collaboration with faculty partners. - (Essential)
15% - Provide resource support to daily Access & Success operations, including overseeing alternative testing arrangements, maintaining and updating the departmental website, monitoring and engaging with social media, and the dissemination of academic coaching resources. - (Essential)
10% - Proactively run and share relevant reports with campus stakeholders, including providing tutoring utilization reports, managing Starfish reporting, preparing Slate reports to assist with new student onboarding. - (Essential)
10% - Hire and supervise student workers to help support students with accommodations, including student proctors and classroom attendants. - (Essential)
Salary & Benefits
The final offered pay will be commensurate with the selected candidate’s qualifications and experiences. This is a part-time, 10-month position.
At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes generous time off provisions and a wide range of core benefits, perks, and discounts. If you are exploring a job with Drake University, we invite you to spend a little time with our digital benefits guide: Drake Benefits Guide (Plan Year 2024) (https://www.drake.edu/hr/benefitsoverview/) .
One of our very popular policies provides a tuition waiver for Drake employees, their spouses, and eligible dependents. Drake also participates in not one, but two tuition exchange programs available to dependent children. You can learn about both the tuition waiver policy and tuition exchange programs here: Tuition Benefits (https://www.drake.edu/hr/benefitsoverview/tuitionbenefits/) .
Special Instructions to Applicants:
Applicants will be asked to complete the online application through Drake's job board (https://jobs.drake.edu/jobs/search) and provide: a resume/cv, a cover letter, and contact information for three references.
Have Questions?
Questions about the application process, working at Drake, spouse/partner support, reasonable accommodations, benefits, or additional information about Drake or Des Moines, Iowa may be directed to Drake Human Resources. You can best reach us at jobs@drake.edu .
All job offers are contingent upon satisfactory completion of a background check, satisfactory reference checks, and proof of work authorization.
Review of Applications Begins:
For full consideration, apply by July 8, 2024. This position will remain open until filled.