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Randstad US Talent Experience Coordinator in Des Moines, Iowa

The Talent Experience Specialist (Coordinator) - Onboarding is responsible for guiding pre-identified qualified candidates through the Randstad Sourceright Payroll Solutions onboarding process. This person will be responsible for effectively managing the talent onboarding experience, guiding them through a successful orientation including welcome correspondence, legal forms, TAPA, compliance, I9 documents and 'ready to start' conversations.

Additional responsibilities will include:

  • Onboarding communications - written, calls and text (utilizing standardized templates where applicable)

  • Ordering and managing required screenings

  • Managing VMS activity where applicable

  • Tracker Management - documenting in real time

  • Managing eVerify and I9 compliance process with 100% accuracy

  • Proactively communicating with the talent and clients/internal partners during the onboarding process

  • Partner with appropriate parties to troubleshoot, escalate, and resolve issues while meeting SLA's

  • Reviewing onboarding requests to ensure roles/job descriptions meet RSR guidelines for risk, geographic location, minimum wage and scope

  • Placing newly hired candidates on order and assignment, ensuring 100% accuracy in all O&A details


  • High school diploma or equivalent required / Associates or Bachelor's degree preferred

Work Experience

  • Minimum one year experience in payroll operations/HR/staffing/customer service required

  • Familiarity with vendor management systems (VMS) and payroll tools/solutions is a plus

Knowledge, Skills, and Abilities

  • Strong customer focus and customer service skills

  • Collaborative one team approach is a must

  • Basic Payroll knowledge to include federal, state, county, city regulations pertaining to overtime, sick accruals/pay, civic obligations, paid time off, and taxes

  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint

  • Proficient with the Google environment including Gmail, Docs, Sheets and Slides

  • Excellent organizational, time management skills, verbal, and written communication skills

  • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization

  • Possess strong problem solving skills

  • Detail oriented with a concern for continuous improvement

  • Ability to multi-task, prioritize and manage time effectively

Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.