Job Information
Iowa Department of Administrative Services Workforce Associate Account Management in Des Moines, Iowa
Workforce Associate Account Management
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Workforce Associate Account Management
Salary
$36,628.80 - $53,788.80 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
25-01077
Agency
309 Iowa Workforce Development
Opening Date
10/25/2024
Closing Date
11/7/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Melissa Woodard, melissa.woodard@iwd.iowa.gov
Description
Benefits
Questions
Job Description
Iowa Workforce Development is seeking applicants for the position of Workforce Associate in our Account Management-Unemployment Insurance (UI) Tax Division at our 1000 E Grand Ave location.
Key Responsibilities in this position:
Answer customer service questions using the on-line computer system for UI taxes.
Help resolve issues and technical difficulties.
Assist with questions about the on-line filing UI system.
Respond to phone calls and emails from customers seeking information or assistance in a timely manner.
Gather background information using the UI filing system.
Review manuals.
Communicate with customers to resolve UI issues.
As a Workforce Associate you will provide input to the desk reference manuals and help files so that changes are made and are kept current. Document types of problems identified and their resolution using specific software documentation tools. Identify and document requests for enhancements to the system and test system changes, enhancements, or new products.
In this role you will contact businesses to explain electronic services and encourage utilization and assist in other efforts to market the on-line computer services. Assist with processing paper documents such as Power of Attorney, address changes, waivers, that have been assigned by workflows or relayed from employers. Prepare documents for data entry. Scan and process documents that come in from the fax server, mailbox, or parcel mail.
Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKSCenters and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.
Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:
Excellent health, dental, and vision insurance.
Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
Flexible Spending Accounts for medical and dependent care.
Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
Employee Assistance Programs and Discount Programs for support.
Click here (https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) to learn more about all of the amazing benefits the State of Iowa offers.
Hours of Work: Monday – Friday 8:00am-4:30pm.
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.
No applicant seeking employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place.?Select positions will be subject to a criminal background check.
The classification for this position is Workforce Associate ( 00806)
Minimum Qualification Requirements
Graduation from an accredited area college with an Associate's Degree;
OR
Experience equal to three years of full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions;
OR
an equivalent combination of education and experience substituting thirty semester hours of college or university coursework for one year of the required experience with a maximum substitution of three years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to eighteen months of full-time clerical work or direct customer service in a local Workforce Development Center or other Iowa Workforce Development office.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/WorkforceAssociate-00806.pdf)
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?
Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited area college with an Associate's Degree?
Yes
No
04
How many years of experience do you have of full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions?
I do not have any of the identified work experience
Less than two years of the identified work experience
Two years to less than three years of the identified work experience
Three years or more of the identified work experience
05
How many years do you have of combined post high education and/or full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions)? 30 semester hours equals one year of work experience.
I do not have any of the identified experience and/or post high school education
Less than two years of the combined post high school education and/or experience
Two years to less than three years of the combined post high school education and/or experience
Three years or more of the combined post high school education and/or experience
06
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have of full-time clerical work or direct customer service in a local Workforce Development Center or other Iowa Workforce Development office?
Not applicable - I am not a State of Iowa employee
Less than 18 months of the identified experience
18 months or more of the identified experience
Required Question
Agency
State of Iowa
Agency
309 Iowa Workforce Development
Address
1000 E Grand Ave
Des Moines, Iowa, 50319
Website
https://www.iowaworkforcedevelopment.gov/
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