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Dupaco Credit Union Live Video Teller Associate (part-time 30 hours) in Dubuque, Iowa

Description

You’re ambitious. Energetic. Tech-Savvy. Accurate.You’re a Dupaco products and services superstar. A connoisseur of member connections.Are you up for an amazing opportunity as the next Live Video Teller Associate?

If you want to be a key player in Dupaco’s cutting edge technology, then here is what you need to know:

You’ll be:

  • Connecting with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls

  • Recognizing potential member needs and educating them on appropriate credit union services

  • Promoting a positive and professional image of the credit union

  • Answering calls on a timely basis and maintaining a level of consistency in responses being provided

  • Assisting in training new employees

  • Coordinating unusual or sensitive member relation situations and/or calls for correct and timely solution

  • Interfacing with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided

You’ll need:

  • A flexible schedule to meet the needs of our members

  • The ability to think on your feet and solve problems effectively

  • The ability to provide personalized service with warmth and competence on the telephone

  • Exceptional written and verbal communication skills

  • Strong computer skills with the desire to learn new software and technology

Learn more about our Live Video Tellers (https://www.dupaco.com/2017/06/29/make-live-remote-transactions/)

Qualifications

Skills

Preferred

  • Bilingual - Spanish: Intermediate

  • Microsoft Excel: Some Knowledge

  • Microsoft Word: Some Knowledge

  • Microsoft Outlook: Some Knowledge

  • Customer Service: Advanced

Behaviors

Preferred

  • Team Player: Works well as a member of a group

  • Functional Expert: Considered a thought leader on a subject

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

  • Self-Starter: Inspired to perform without outside help

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

  • High School or better

Experience

Required

  • Customer Service

  • Cash Handling

Preferred

  • 1 year: Teller Service Associate

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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