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Cartegraph Salesforce Administrator in Dubuque, Iowa

Cartegraph is looking for an inquisitive individual who has a strong drive to develop processes from start to finish. This individual is task oriented and self-driven in developing their expertise and knowledge.

WHO WE ARE

Optimize Your Buildings and Infrastructure with Cartegraph.

Cities and Counties. Colleges and Universities. Parks, Utilities, Commercial Campuses, and More.

Cartegraph builds safer, more resilient, and more sustainable communities through better stewardship of buildings and infrastructure. We design, build, and sell powerful, intuitive software solutions that help local governments, utilities, universities, and commercial campuses manage their physical assets and associated operations. With Cartegraph, users optimize the performance of their assets, drive efficiencies, maximize resources, and reduce costs through smarter, data-driven decisions.

YOUR JOB SUMMARY

The Salesforce Administrator must be customer focused while overseeing all aspects of our Salesforce.com deployment. The successful candidate will have a record of success in coordinating with multiple departments, creating and improving processes, managing resources, and leveraging the Salesforce platform. The administrator will work closely with executives, key stakeholders and business line experts to identify, develop, and deploy new reports, analyses, and business processes related to our use of Salesforce throughout our organization. This role is part customer service, part project manager, part administrator, and part business and data analyst. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance and improvement of our CRM platform.

THE WORK YOU WILL DO

  • Serve as primary system administrator for the Salesforce environment with 100+ users

  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks

  • Complete regular internal system audits and prepare for upgrades

  • Manage Salesforce data feeds and other integrations

  • Coordinate the evaluation, scope and completion of new development and business workflow requests

  • Establish suitable processes to support administrative, development, and change management activities related to Salesforce

  • Work with executive team to build reporting, dashboards, and other analytics to support operation of the business and strategic decision making

  • Assist in training of new users, and growing the Salesforce skill set across the organization

  • Effectively act as the liaison between stakeholders, users, and Salesforce resources, consultants, and integrated third-party applications.

  • Work independently with stakeholders to define, analyze, and document user requirements

  • Performs other related job duties as assigned because we’re constantly changing and growing

Requirements

WHAT YOU BRING TO THE TABLE

SKILLS & ATTRIBUTIONS:

  • Excellent project management skills and a positive attitude

  • Self starter, independent and resourceful contributor

  • Creative and analytical thinker with strong problem-solving skills

  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

  • Adept in designing data analyses (within Salesforce) to answer critical operational and strategic questions

  • Must demonstrate strong attention to detail

  • Must demonstrate exceptional verbal and written communication skills

  • Must demonstrate ability to communicate effectively at all levels of the organization

  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

  • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, processes, and users

EDUCATION & EXPERIENCE:

  • Bachelor’s Degree in related field or equivalent combination of education and experience

  • Minimum two years of experience as a Salesforce administrator

  • Experience with Salesforce CPQ is preferable

  • Experience with third-party apps a plus (e.g., FinancialForce, Gainsight, etc.)

  • Experience administering Salesforce for a fast paced SaaS company is preferred

  • Saleforce.com Admin (ADM201 and ADM211) certified

  • Sales Cloud, Service Cloud and Developer certifications preferred

  • Proven ability to design and implement new processes and facilitate user adoption

  • Experience developing training materials and providing training support to end users is preferred

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of Salesforce best practices and functionality

  • Strong data management abilities

  • A documented history of successfully driving projects to completion

  • A demonstrated ability to understand and articulate complex requirements

TRAVEL

Minimal travel (up to 10%) required.

Benefits

We tried to narrow down to just 5 reasons to work here, but it was impossible.

  • Opportunities to apply your skills and experiences with an established industry leader

  • Collaborative work environment

  • Unlimited online training through Udemy

  • Co-workers with a passion for what they do

  • Casual and flexible work environment

  • Competitive pay and benefits

  • 15 days of PTO in just your first year (whoa)

  • Paid parental leave

  • One week sabbatical every five years

  • Paid holidays (plus a couple extra days)

  • 401k plan with generous employer match

  • Social events, coffee and snacks, foosball and more...

Learn more about working at Cartegraph and our Midwest-Nice culture:

Cartegraph's Culture Video

https://www.glassdoor.com/Overview/Working-at-Cartegraph-EI_IE335255.11,21.htm

In our efforts to recruit those who will elevate our success and ensure a proper career fit, we have a multi-faceted application process. As a part of our process, we invite you to complete the Culture Index Survey. The survey contains two questions and should take no more than 10-15 minutes. If you have questions, please contact hr@cartegraph.com.

Cartegraph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and do not tolerate discrimination of any kind. If you are unable to complete our online employment application or require an accommodation to do so, please call 563-587-3366 for assistance.

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