MidWestOne Bank Universal Banker in Dubuque, Iowa
Responsible for conducting banking transactions and serving bank customers by establishing and updating retail services that meet the customeris need, resolving complaints and offering appropriate resolutions. Assists with branch operational duties on a daily, weekly, monthly basis. Is a lead resource for less experienced staff. May fill in at various locations at direction of Regional Manager. Participates in community events and customer outreach as requested.iRecommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to featuresInforms customers of services offered by other business lines and connects customer to them when appropriateProcesses all deposit, savings,iand loan transactions including complex transactionsi(ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needsResolves customer complaints and overcomes concerns related to deposit account transactionsAssists customers with a variety of retail service needs including but not limited to:Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)Overdraft protection servicesCheck orders and updating address and contact informationWires and other electronic transfersEstablishing personal online banking services and assisting with basic navigation questionsAssists less experienced staff with transactions as needed and is accountable for overrides processed with those transactionsLocates and resolves offages for self and assists with other associates as neededPerforms branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)Actively participates in community events to demonstrate support for MWO cultureProvides support and acts as a backup for basic account opening and ownership updatesPerforms other duties based on branch traffic and needsHigh school diploma or general education degree (GED); and three to six months experience in a customer service role.