Job Information
ASM Global Usher in Dubuque, Iowa
Job Summary:
The Usher position at the Five Flags Center is responsible for greeting guests as they enter the building, scanning/checking guests tickets as they enter the building, and assisting to their designated seats. Ushers also provided guests information to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations. This is a part-time, event-based, hourly position may include days, nights, weekdays, weekends, and holidays.
Essential Duties and Responsibilities:• Greet and interact with all guests in a welcoming and friendly manner.• Assist guests to their correct seats or to the appropriate seating section.• Ensure that only guests with the proper ticket are sitting in assigned section.• Answer guest questions regarding event and facility, e.g., location of section, restrooms, concession stand, first-aid, etc.• Proactively approach guests that may have a question, difficulty, or complaint.• Ensure guests are following all venue and event policies• Keep aisles, concourses, and stairs clear of guests while event is in progress.• Monitor assigned area(s) for spills or situation requiring staff attention and report accordingly.• Perform other related duties as assigned by supervisor.
Qualifications, Skills, and Abilities:• High school diploma or equivalent.• Must be able to communicate clearly and have a friendly disposition• Candidates must be able to stay calm in stressful and fast-paced environment of arena.• Experience in handling conflict in a friendly and effective manner• Understand written and spoken English.• Must be able to communicate in a clear manner with guests and teammates.• Ability to operate ticket scanners and radio devices• Hours are based on event needs and will vary, as needed. • Work hours are casual labor, seasonal and non-guaranteed and can include days, nights, weekdays, weekends, and holidays.• Ability to Remain calm and direct guests to the designated area of safety in the event of an emergency.
Physical Demands:• Ability to stand for long periods of time required• Must be able to navigate stairs in restricted lighting environments• Ability to move quickly from one area to another in a safe manner• Must be able to see and read small sized text on tickets (paper and electronic).
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
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