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Xerox Print/Mail/Scan Production Associate II - Mt. Pleasant in Fairfield, Iowa

Print/Mail/Scan Production Associate II - Mt. Pleasant

General information

City: Fairfield

State/Province: Iowa

Country: United States

Department: Service Delivery

Date: Thursday, July 22, 2021

Working time: Full-time

Ref#: 20012187

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Entry Level

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion. (

Scope of Role:

The work undertaken by the Print/Mail/Scan associate is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. They will work as part of the Service Delivery Centers that is aligned to multiple contracts. They will have focus on the following:

  • Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)

  • Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)

  • Contributing to service transformation and business growth (KPI: Further profitable service revenue)

Major Responsibilities:

  • To effectively print and mail production of all jobs through the area of the Production Centre which they are responsible

  • Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to production

  • Prioritize all incoming production work, ensuring deadlines are met

  • Relate accurate information to users on the progression of their work. When deadlines cannot be met ensure user is informed within sufficient time. Offer alternative solutions when necessary.

  • Operate all Xerox digital printers

  • Operate all mailing machines inserter within the SDC, using full Automated document integrity

  • Complete all paperwork for all mail providers, and internal job paperwork.

  • Demonstrate a thorough working knowledge of all machines, and freeflow with an ability to manipulate colour work through a variety of software packages.

  • Use the appropriate methods of production and provide technical support and advice where necessary

  • Make most appropriate use of equipment and technology within the unit

  • To administer all service calls for production equipment and escalate to the Team Leader where necessary

  • To quality control finished production work ensuring any mistakes are corrected in line with user specification before delivery to the end user. To provide proof copies where necessary.

  • Perform outgoing postal and courier duties ensuring dispatch by most efficient and cost effective method,

  • Ensure all stock items are accounted for as part of Job instructions

  • To monitor stock levels of consumables and advise the appropriate person to ensure orders are placed on a weekly basis in line with agreed minimum and maximum stock levels

  • Finishing of all printed output, guillotine, wire bind, comb bind, booklet making, collating, packing

  • Mail: machine enclosing mail, using production mailing machines,

  • Be able to effectively work on your own initiative daily

  • Any reasonable ad hoc duties as required by senior management

  • Good timekeeping

  • Input into daily handover and site processes

  • Teamwork

Background, Experience and Qualifications:

  • Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

  • Good communication skills

  • Health & safety awareness and compliance

  • Security Clearance essential

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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