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WestCare Careers in Forest City, Iowa

Description Position Summary: Person in this position will be primarily responsible for outreach, coordination of referrals, education, intake, providing case management and community-based service coordination. Under the supervision of the Coordinator, the Veteran Advocates ensure adequate supportive services and care as a part of the permanency/transitional planning process. The Veteran Advocates teach relapse prevention principles. They complete documentation required for clinical records including, but not limited to the psychosocial assessment, daily notes court hearings, and all contact with community and placement agency representatives. They will ensure that Veterans receive services in a manner that is consistent with agency and operation policies, ethical standards of practice and the individual service plan established for each Veteran. Position functions as a member of the supportive services WestCare team and works with Veterans and their families, both at the Center, in the community and in the home as needed, to devise the individualized service plan for Veterans success. Essential Job Functions include those listed below. Essential Job Functions: * Perform outreach and coordinate referrals from other agencies and institutions. * Schedule appointments with Veterans to determine eligibility, and accompany Veterans to their appointments and community activities. * Active participant and leading efforts of SWOT Team. * FaceBook Maintenance as assigned and according to company policy. * Coordination of community events * Coordination and management of team building activities. * Manage emergency drills/documentation as according to company policies/grants/accreditation requirements. * Attend scheduled meetings, speaking engagements and presentations with referral agencies as required. * Increase Veterans usage/access to benefits/VSO * Build partnership with VSO/Social Services. * Work closely with Iowa Legal Aid to Assist Veterans. * Complete assessments, provide case management. * Timely, accurate documentation of all Veteran records. * Coordinate orientation and educational services for all Veterans. * Coordinate additional assessments, VA medical appointments as needed. * Conduct outreach activities, referrals, housing, employment and financial assistance services. * Assist Veterans in obtaining permanent housing and employment or training programs. * Attend scheduled meetings within the community and represent Family Alliance for Veterans of America (FAVA) at conferences and other meetings. * Provide crisis intervention in accordance with WestCare procedures. * Oversee and coordinate tasks including but not limited to follow-services educational needs vocational needs and discharge planning. * Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation. * All other duties as assigned # Qualifications Essential Qualifications: _Certifications/Licensure: * Not applicable for this position Education: * A Master’s Degree with a minimum of one year experience, or Bachelor’s Degree with a minimum of two years of related experience in case management and care coordination. Experience and Competencies:_ * Ability to work collaboratively with others in a manner that is pleasant and professional. * Requires mobility and physical activity, verbal, visual acuity and listening skills. * Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels. * Requires the ability to work under stress and in emotionally charged settings. * Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required. Working Conditions: * Work is primarily performed in an office setting; and * Some outdoor activities may be required. Essential Physical and Mental Demands of the Job The employee must be able to perform the following essential duties and activities with orwithout accommodation: Physical Demands: * Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques. * Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly. * Requires hearing: Hearing is required to receive and communicate detailed information through oral communication. * Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility. * The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee. M*ental Demands:* * Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. * Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. * Requires the ability to work under stress and in emotionally charged settings. * Requires the ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques. Level: Experienced Job Location: Forest City - 100 N Clark - Forest City, IA Position Type: Full Time Education Level: High School Job Category: Nonprofit - Social Services

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