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Hearst Television Phone Customer Service Representative Level 1 in Harlan, Iowa

What We Do…

We Power. We Connect. We Simplify. CDS Global is the leading provider of end-to-end business process outsourcing. With more than 40 years of expertise, we support marquee brands across industries, including media, nonprofits, utilities and consumer products.

Powering elite operations worldwide, CDS Global makes businesses more efficient and cost-effective. We support more than 1,100 brands across the globe and reach one out of every two people in the United States alone, helping to connect clients with customers subscribers and donors by creating meaningful and seamless interactions using our data-driven solutions. From order management and payment processing to customer service and data analysis, we simplify and streamline business operations.

What You Will Do…

Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry. This includes responding to product and service inquiries, processing payments, updating accounts and up-selling customers from around the globe.

Skills You Need…

Technical Skills

Minimum typing requirements of 25 wpm

Simultaneously navigate multiple PC screens and systems

Communication Skills

Passionate about helping others

Speak in a pleasant tone, retain composure and gain confidence of the customer

Proficient ability to read, write and speak the English language

Problem Solving Skills

Identify and anticipate customer needs

Effectively prioritize work time to ensure productivity standards are achieved

Comfortable working under pressure

Customer Focus

Make customers feel valued and appreciated

Attitude to thrive in a fast paced, challenging, team-oriented culture

Customer Service background or experience working with people

Commitment

Training Class

Training hours are 9am-4:30pm

Hours after training are between M-F 8:30am-8pm.

Full Time and Part Time positions

These positions can be worked in our facility or at home after training

Why Work @ CDS Global…

Career building experience!

Top-notch paid training!

A workplace that’s never boring!

Opportunity to make people smile every day!

Rewards and recognition that will ignite your career!

Amazing coworkers!

Benefits/PTO - For Full Time Positions

Take home $12.25

Plus unlimited upselling incentives!

EOE/AA Employer including Vets and Disabled

Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug/health screening(s) required for some positions.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at: Phone: 515-246-6837 Email: hremployment@cds-global.com

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