Kelly Services Customer Service in Iowa City, Iowa

Job Description

Customer Service positions available at ACT in Iowa City, IA. Varying shifts Monday through Friday at $13/hr.

Effectively solve problems for the customers who call to ask for help registering to take the ACT test, understanding their scores, tracking orders, and sending score reports to institutions

Data entry tasks including the following types of written requests from customers: registering and/or changing test dates, resolving unpaid balances, requesting corrections to registration information, requesting a change to test center location or test option, ordering materials, sending duplicate admission tickets, processing ACT fee waivers and vouchers.

Listen attentively to customer needs and concerns in order to help surface new ideas for how to increase productivity, improve resolution rates, and promote customer empathy.

Diagnose, troubleshoot, and ultimately resolve customer issues related to software, ACT web applications, and hardware configurations.

Learn and perform other duties as assigned

Requirements

Experience:

1+ years in a professional work experience preferred

Customer service/help desk/telemarketing/technical support experience highly desired

Knowledge, Skills and Abilities:

Ability to uphold ACT's values, respect every customer, and exude patience in challenging situations

Excellent communication and interpersonal skills

Ability to determine customer needs and provide appropriate solutions

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.