Job Information
The University of Iowa Hourly Staff Nurse-Integrated Call Center in Iowa City, Iowa
[ Hourly Staff Nurse-Integrated Call Center
Posting ID 138215
Department Patient Access Center/VP Medical Affairs
Jobcode Staff Nurse
Working Title Hourly Staff Nurse-Integrated Call Center
Details ]{href="index.php"}
The Staff Nurse provides support via telephone and electronic communication forums to UI Healthcare patients, referring entities and business partners. Nurses within the Integrated Call Center utilize the nursing process to provide education and care for individual patients or defined patient populations via the telephone.Telehealth nursing practice involves providing guidance to clients who call regarding health problems or symptoms which concern them.The advice, given by the triage nurse, may include coming into the hospital or a clinic, remaining at home and observing the symptoms, or following a treatment regimen.Integrated Call Center nurses utilize their clinical judgment skills in conjunction with established protocols (via a computerized decision support systems) to enable, educate, and encourage people to improve their health and make appropriate use of medical care.
Required Qualifications:
- An Associate's Degree in Nursing, a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Master's of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master's Degree in Nursing (MSN, MA) is required.
- Current license to practice nursing in Iowa is required by date of hire.
- Excellent written and verbal communication skills are required.
- Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.
- General computer skills are required.
- Ability to multi-task; working with computer software and responding to patient calls simultaneously is required.
- Adaptability in working with computer software programs is required.
- 3-5 years of RN Clinical Nursing Experience is required.
Desired Qualifications:
- Baccalaureate Degree in Nursing or Masters' Degree in Nursing is highly desired.
- If Baccalaureate degree in Nursing is not yet obtained, active enrollment in a BSN program is desirable.
- Previous experience with telephone triage is desired
- Experience with high-volume public contact/customer service is desired.
- Comprehensive knowledge of University of Iowa Health Care clinical programs and services is desired.
- Experience handling a multi-phone line system is desired.
- Previous experience working with electronic medical records is desired.
Contact
KAITLIN LUOMA Email: kaitlin-luoma@uiowa.edu
Application Instructions Please send your resume and cover letter to kaitlin-luoma@uiowa.edu
Ad Start Date 11/30/2023
Ad End Date 03/01/2024 The University of Iowa prohibits discrimination in employment or in its educational programs and activities on the basis of race, national origin, color, creed, religion, sex, age, disability, veteran status, sexual orientation, gender identity, or associational preference. The University also affirms its commitment to providing equal opportunities and equal access to University facilities. Women and Minorities are encouraged to apply for all employment vacancies.