Van-Wall Equipment, Inc. Aftermarket Specialist in Iowa Falls, Iowa
Job SummaryAssist store personnel in maintaining accurate, on-time reports and records relative to the parts and service department’s operations. Additional areas of support include: answering phones, opening/closing invoices, selling service parts, attachments, and accessories.
Essential Duties and Responsibilities- Works to build a solid business relationship with Van Wall customers- Daily maintenance of warranty claims and credits- Opens work orders as directed by the service manager- Directs incoming service related inquiries and scheduling requests- Help with data entry and customer follow up for Service, Parts, and Sales departments- Promotes and sells products and/or services to meet customer needs- Supplies Service Technicians with parts as required- Keeps necessary supplies on hand and reorders when needed- Prepares customer invoices and takes payments when presented to the parts & service office- Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
Position Qualifications- Previous Parts and/or Service experience preferred- Familiar with John Deere and powersports brands - Ability to use standard desktop applications such as Microsoft Office and Excel- General understanding of mechanical & technical terms- Ability to speak effectively one on one or in a group- Complete all duties as assigned- High School Diploma or equivalent required