John Deere Bilingual Service Representative in Johnston, Iowa

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Iowa (US-IA) - Johnston

Function: Administrative / Clerical

Title: Bilingual Service Representative - 45885

Your Responsibilities

This position can be located at in either Madison, WI or Johnston, IA.

As a Bilingual Service Representative for John Deere Financial, you will handle inbound calls from customers/channel partners to achieve service level on multiple products (revolving, installment, and lease). In addition, you will:

  • Research and resolve inquiries by phone, email and written correspondence

  • Document interactions and enter descriptive information online for history and/to track resolution

  • Onboard/train new merchants and proactively offer services, solutions, and training to existing customers & channel partners

  • Resolve or make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents

  • Troubleshoot and assist callers on websites, systems and transaction processing

  • Assist channel partners with Point-of-Sale options and installations

  • Work with assigned sales personnel and territory team to support needs of the channel

  • Make outbound relationship building calls to customers & channel partners to retain business, increase use of JDF financing through service

  • Review credit applications in French for completeness/assist with interpretation

Hours of business operation are Monday - Friday 7:00 a.m. to 6:00 p.m. and Saturday 8:00 am to 12:00 pm. Some Saturdays and holidays required

Visa sponsorship is NOT available for this position.

What Skills You Need

  • Strong French language skills (verbal and written)

  • Experience working in a Call Center environment or related customer service environment

  • Experience independently gathering appropriate information and diagnosing the cause of a problem before taking action

  • Experience building strong working relationships with others inside and/or outside the organization

  • Demonstrated ability to manage multiple tasks for multiple products using various systems and processes

  • Experience working in a team environment with the ability to earn trust and credibility completing own share of team's work and supporting team decisions

  • Experience with negotiations, conflict resolutions, along with strong attention to detail and basic math skills

  • Experience adjusting to shifting priorities and continuous changes in a work environment

  • Demonstrated ability to identify and apply 'best practices' in work and improve efficiency by eliminating barriers and streamlining work processes

  • Experience with Microsoft products (Word, Excel, PowerPoint, Outlook, and SharePoint)

What Makes You Stand Out

  • Customer service experience in a financial environment

  • Experience with Agriculture, Consumer or Construction/Forestry finance products and services

Education (or equivalent work experience)

  • Bachelor's degree

No relocation benefits are available for this position.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.