Work in Iowa Jobs

Description

Robert Half is hiring a Customer Account Specialist for John Deere Financial Worldwide Headquarters! As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.

This position is primarily remote, but candidates must be local for onsite days.

The work shift will be between the hours of 6:55am to 6:05pm.

Apply today or give us a call. You can contact our team directly at 563-359-3995!

In addition, you will:

-Use telephone negotiating techniques to build and maintain company, customer and dealer relationships

-Review payment history and account information

-Update/confirm debtor information

-Negotiate payment plan modifications according to established policies and procedures

-Administer collection efforts within federal and state regulations and company policy

-Assist with account resolutions for misapplied cash and refers problem accounts to supervisors

Requirements

Requirements:

-Minimum of 1 year of experience in customer service

-Experience in fast paced work environment with shifting priorities

-Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications

What would make you stand out?!

-Knowledge of negotiation techniques

-Familiarity with the John Deere Financial policies and procedures regarding collections.

-Bachelor degree in Business or related field

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .