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Robert Half Customer Support Representative in Johnston, Iowa

Description

Job Opportunity: Customer Support Technician – Enterprise Contact Center

Are you ready to join a leading team at John Deere? Robert Half is currently hiring a Customer Support Technician to provide front-line technical support, solutions, and information to customers regarding product-related inquiries, issues, and concerns. You will help optimize customer satisfaction and retention as a key part of John Deere’s Enterprise Contact Center team.

Why You’ll Love This Job:

  • Retention Bonuses: Enjoy bonuses at 6, 12, and 18 months of employment.

  • Pay Increases: Receive pay raises at 6, 12, and 18 months.

  • Career Growth: Contingents are eligible to seek full-time employment within John Deere by monitoring the careers page.

  • Dynamic Work Environment: Support customers via telephone, email, and chat while documenting interactions in our case management system.

    Key Responsibilities:

  • Provide technical support via phone, email, and chat to customers.

  • Address general product questions, availability, and compatibility.

  • Troubleshoot and resolve issues related to Ag, Residential and Commercial Turf, and Golf products.

  • Handle warranty registration, extended warranty coverage, and out-of-warranty assistance.

  • Assist with parts and publications lookups.

  • Support customers with Loyalty Rewards program inquiries.

Support Hours:

  • Monday - Friday between 7am - 6pm CST.

  • Must be available to work any 8-hour shift within the support window.

Special Considerations:

  • Training will be conducted on the 8-4:30pm shift for approximately 6 weeks.

  • Full productivity expected within 3-4 months of the start date.

  • The first 2 weeks will consist of classroom training, followed by 2-4 weeks of on-the-job training and mentoring.

    Requirements

Required Skills and Experience:

  • 6+ months of customer service/support experience.

  • Strong interpersonal communication, negotiation, and conflict resolution skills.

  • Excellent written and verbal communication abilities.

  • Proficiency in Microsoft Office products.

  • Strong computer, research, and troubleshooting skills.

  • Availability to work support hours and occasional holidays as needed.

Desired Skills and Experience:

  • Knowledge of agriculture, turf (mowers), and utility vehicles.

  • Prior experience in agriculture or technology dealer channels.

  • Associates or Bachelor's degree in Agriculture, Business, Communications, Engineering, IT, or related field.

    TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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