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Robert Half Customer Support Representative in Johnston, Iowa

Description

Customer Support Representative (Contingent Position)

About the Role:

Join the dynamic ISG R4 (Region 4) support team at John Deere, where you'll provide front-line technical support to dealers and customers on Intelligent Solutions Group (ISG) products. This contingent role is a fantastic opportunity for those passionate about agriculture and technology, offering retention bonuses and pay increases at 6, 12, and 18 months of employment. Note that this position is strictly contingent, with no expectations for transition to full-time employment.

Why You’ll Love This Job:

  • Retention Bonuses: Enjoy bonuses at 6, 12, and 18 months of employment.

  • Pay Increases: Receive pay raises at 6, 12, and 18 months.

  • Career Growth: Contingents are eligible to seek full-time employment within John Deere by monitoring the careers page.

  • Dynamic Work Environment: Support customers via telephone, email, and chat while documenting interactions in our case management system.

Primary Responsibilities & Duties:

  • Provide technical support for ISG products including MyJohnDeere, JDLink, Operations Center, GreenStar Displays, and more.

  • Document each customer interaction and create support tools/solutions available online.

  • Support available across multiple channels ensuring optimized customer satisfaction.

Shift Details:

  • Contact Center hours: 7 AM - 7 PM CST, Monday - Friday.

  • Four rotating shifts: 7:00 AM - 3:30 PM, 8:00 AM - 4:30 PM, 9:00 AM - 5:30 PM, 10:30 AM - 7:00 PM.

  • Work on-site four days a week, with one day remote.

Special Considerations:

  • Training and mentoring on 8:00 AM - 4:30 PM shift for approximately 6 weeks.

  • Expect to reach full productivity in 3-4 months.

  • Limited travel to nearby facilities for factory tours and farm visits.

Additional Information:

  • Consistent attendance throughout the 5-7 week training period is crucial to ensure your success. This dedicated time provides comprehensive training and valuable mentorship, helping you build a strong foundation of knowledge and proficiency.

  • Visa sponsorship is not available for this position.

  • Cross-border work is not permitted.

Embark on a rewarding journey with John Deere and help shape the future of agriculture technology. Apply today!

Requirements

Required Skills and Experience:

  • Strong interpersonal communication, negotiation, and conflict resolution skills.

  • Proven experience in customer service/support roles.

  • High comfort level with consumer software applications.

  • Strong computer and troubleshooting skills.

  • Flexibility to work off-shift hours and occasional holidays

  • Experience with data management.

Desired Skills and Experience:

  • Knowledge of agriculture customers and operations, including Precision Farming.

  • Prior experience in Agriculture or Technology dealer channels.

  • Bachelor's degree in Agriculture, Business, Engineering, IT, or related fields.

  • Technical certification or understanding of IT database management for high school graduates.

    TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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