Work in Iowa Jobs

Job Description

Insight Global is currently hiring a Tier 2 Helpdesk Technician for one of our top Agricultural companies in the Des Moines, IA area. In this role, the candidate will be expected to analyze, design, and implement new desktop infrastructure. Responsibilities include overseeing network management, performing hardware upgrades, and system reimaging. The candidate must be available to work onsite Monday through Friday. We are targeting a pay rate of $25-28/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Network Management: Oversee and maintain two distinct networks: an employee network requiring certificate-based authentication and a guest network. Ensure policy updates and perform Group Policy (GP) updates using PowerShell.

 Workload Management: Independently manage workload, utilizing Jira and ServiceNow ticketing systems for task organization and prioritization.

 Hardware Upgrades: Execute RAM upgrades and hard drive expansions to meet organizational needs.

 System Reimaging: Reimage leased machines, understanding the limitations of not being able to replace motherboards. Experience with network management and authentication systems.

 Proficient in PowerShell and policy management.

 Familiarity with Jira and ServiceNow platforms.

 Knowledge of hardware components and limitations of leased equipment.

 Strong communication skills and ability to work collaboratively with various teams. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.