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Pep Boys Customer Service Representative in Mason City, Iowa

##Job Description


Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and service chain, Auto Plus® automotive aftermarket parts distributor, Precision Tune Auto Care® owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

Position Summary

Sells replaceable parts, equipment, tools and accessories for motor vehicles in person and on the telephone (s). Ascertains make, year, and type of part needed.

Duties & Responsibilities

  • Responsible for the billing process which may include calling customers with questions, printing reports with open tickets, processing a zero report, organizing tickets in numerical order, special order billing and reviewing billing discrepancies in ton pass.
  • Increase customer satisfaction by offering to special order any item we may not currently have in stock.
  • Troubleshoot, research and inquire on customer complaints to increase customer satisfaction.
  • Miscellaneous office work to include copying, mail, filing, data entry. Stamps and enters packing slips with invoices.
  • Responsible for customer order fulfillment follow up which may include posting of packing slips, matching quantities and dollar amounts, updating goods for orders due in, finding mistakes if necessary, daily billing and issuing credits.
  • Responsible for entering stock orders and taking special orders. Manages back orders of parts. Clears printers, prints out cores and defects.
  • Researches credits and discrepancies and matches manufacturer credits.
  • Distributes catalogs, price sheets and other promotional items in dock area for customers.
  • Assists in inventory as directed.
  • All other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma required
  • Associate's (two year) degree preferred
  • 2 years' experience in an office setting, preferably in a customer service role
  • Strong customer service skills
  • Must demonstrate consistency, accuracy and follow-through
  • Ability to handle difficult customer situations
  • Comfortable utilizing up-sell techniques
  • Strong cash handling skills, including the use of POS systems
  • Strong verbal communication skills
  • Must demonstrate consistency, accuracy and follow-through
  • Extensive product knowledge or the ability to obtain product knowledge

Physical Demands/Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Extensive standing, walking, pushing and reaching.
  • Need full range of motion for reaching, bending and stooping.
  • Repetitive movement of hands, arms, legs.
  • Lifting of heavy equipment of up to 50 pounds.
  • May work outside and be exposed to weather.
  • Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reporting: General Manager

Potential Schedule: Days, Weekend, Holidays

Type of Store: Distribution Center

Job Status: Full-time

Location Number: 18047

Location Name: AP IA CEN-Mason City-18047